MANZAR ABBAS
PROFESSIONAL SUMMARY
Professional Summary
Dedicated and results-oriented IT Support & Network Technician with hands-on experience in providing technical support and managing enterprise
network infrastructure in Saudi Arabia. Experienced in supporting IT operations across multiple university campuses, including fiber optic installation,
fusion splicing, Cisco switch configuration, VLAN management, wireless access points, and LAN/WAN troubleshooting. Proficient in troubleshooting
desktops, laptops, printers, CCTV systems, biometric devices, and Aloha POS systems while ensuring minimal downtime and uninterrupted business
operations. Possess working knowledge of Windows Server, Active Directory, DNS, DHCP, and Microsoft 365 administration. Strong ability to
diagnose complex technical issues, maintain IT assets, and deliver exceptional end-user support in fast-paced environments. Recognized for excellent
problem-solving, teamwork, and a customer-focused approach to IT service delivery. Seeking to contribute my technical expertise and commitment to
operational excellence in a dynamic hospitality or enterprise IT environment.
EXPERIENCE
NETWORK TECHNICIAN SEP 2025 — Present
Umm al Qura University Mecca Mecca
Key Responsibilities
• Provide network infrastructure support across multiple Umm Al Qura University campuses, including Aziziya, Abidiyah, Rai-Zakher, Zahir, and
the Girls Campus, ensuring reliable connectivity and uninterrupted IT services for academic and administrative operations.
• Install, terminate, and troubleshoot fiber optic and UTP cabling for enterprise network infrastructure.
• Perform fusion splicing, fiber tracing, and OTDR testing to maintain high-quality fiber connectivity.
• Install, organize, and maintain fiber patch panels following structured cabling standards.
• Configure Cisco switches, including VLAN creation, port assignment, trunk configuration, and basic switch management.
• Diagnose and resolve LAN, fiber, and network connectivity issues to minimize service interruptions.
• Deploy, configure, and optimize wireless Access Points to provide secure campus-wide Wi-Fi coverage.
• Monitor network performance and perform preventive maintenance to ensure maximum availability.
• Support network expansion projects, including structured cabling and infrastructure upgrades.
• Maintain accurate documentation of fiber routes, patch panels, and network infrastructure.
• Install, test, and certify UTP cabling using industry-standard cable testing procedures.
• Coordinate with cross-functional IT teams to resolve infrastructure and connectivity issues efficiently.
• Troubleshoot network hardware, including switches, access points, and communication equipment.
• Ensure compliance with university IT standards and network security policies during installations.
• Respond promptly to network incidents and restore services within agreed response times.
• Assist in relocating and commissioning network equipment during campus renovation and expansion projects.
• Perform rack installation, cable dressing, labeling, and structured cable management in communication rooms.
• Support Windows-based network environments by assisting with basic connectivity and authentication issues.
• Provide technical support to staff and departments for network-related incidents and service requests.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance network reliability and operational efficiency.
IT SUPPORT TECHNICIAN OCT 2024 — SEP 2025
Boga Tariq Al Hussayni Jeddah Jeddah
Key Responsibilities
• Delivered first-line IT support by resolving hardware, software, POS, and network issues, ensuring uninterrupted restaurant operations and
excellent end-user experience.
• Installed, configured, and supported desktops, laptops, printers, scanners, and other IT peripherals.
• Administered Aloha POS systems, including installation, configuration, troubleshooting, and software updates.
• Diagnosed and resolved POS hardware, receipt printer, and payment terminal issues to minimize operational downtime.
• Installed, configured, and maintained CCTV cameras and NVR systems for continuous surveillance and security.
• Configured internet connectivity, Wi-Fi devices, and network equipment to ensure stable and secure communication.
• Installed and upgraded Windows operating systems, software applications, drivers, and security updates.
• Created and managed user accounts while providing password reset and end-user technical assistance.
• Performed preventive maintenance of IT equipment to improve system reliability and reduce service interruptions.
• Maintained IT asset inventory, documented technical issues, and updated service records accurately.
• Installed, configured, and troubleshot biometric fingerprint attendance devices, including user enrollment, attendance synchronization, and basic
software support.
• Installed, configured, and supported IP phones by troubleshooting connectivity, extensions, and voice communication issues to ensure reliable
business communication.
IT SUPERVISOR Aug 2022 — Oct 2023
HOTEL AVALON SUITES MULTAN Multan
Key Responsibilities
• Supervised daily IT operations by ensuring the availability, security, and smooth performance of hotel technology systems while providing
technical support to all departments.
• Provided technical suppo
