• Operating Sytems Windows Client (7/8/10/11), Windows Server.
• Server Active Directory, DNS, DHCP, Group Policy, RAID, iSCSI, Print
& File Services.
• Networking Switching & Routing (Cisco, Aruba, TP-Link), VLAN, STP,
OSPF, EIGRP, Access Point, Subnetting.
• Firewall & Security FortiGate: Policy Management, SD-WAN, Load Balancing,
IPSec/SSL VPN, Traffic Shaping, Application Control, Web control.
• Hardware & Peripherals Desktops, Laptops, Printers, Scanners, NAS, (Synology, QNAP),
IP PBX (Yeastar)
• Software & Applications Microsoft Office 365 Administration, Antivirus Solutions,
PACS System (Millensys).
Key Skills and Strengths
• Efficient troubleshooter and problem solver.
• Customer service oriented: Ability to serve and communicate efficiently with different types of customers.
• Effective time management – Can solve complex system problems in the minimum time.
Professional Experience (14+ Years)
Rabia Hospital, Riyadh Senior IT Support, Server & Network Administrator (Apr 2018 – Present)
Server Administration:
• Managed and monitored server infrastructure, performing domain control migration and RAID/iSCSI configurations.
• Administered full lifecycle of Active Directory: user creation, maintenance, and Group Policy management.
• Configured and maintained Synology & QNAP NAS storage, creating secure shared folders with departmental permissions.
• Supported specialized clinical systems including the PACS (Millensys) imaging system.
• Kaspersky Endpoint Security installation (Server Edition) and maintaining the client
Network Administration:
• Configured and managed network switches (Cisco, Linksys, Aruba, TP-Link) including VLAN, STP, Port channel, and port security.
• Administered IP Telephony system (Yeastar)
• wireless network access points.
• Maintained detailed network documentation and maps for the entire hospital infrastructure.
FortiGate Firewall Management:
• Configured and maintained FortiGate firewall security policies, including application blocking and social media restrictions.
• Implemented and managed SD-WAN with dual WAN connections for load balancing and redundancy.
• Traffic shaping controls and prioritizes network traffic by setting bandwidth limits (guaranteed/maximum) for specific applications, users, or IP addresses.
• Established secure remote access via IPSec and SSL VPN for staff.
Technical Support:
• Provided advanced hardware and software troubleshooting for PCs, laptops, printers, and scanners.
• Led OS and application installations, upgrades, and hardware replacements.
Fahad Abdullah Al-Rajhi Holding Co., Riyadh IT Support (POS Systems) (Mar 2016 – Mar 2018)
• Provided remote (TeamViewer) and on-site support for POS machines across multiple brands (Java Caf?, Auntie Anne's).
• Performed hardware upgrades, installed Aloha POS software, and ensured daily data collection from stores.
• Managed hardware inventory and conducted preventive maintenance visits.
PC World, India Service Engineer (Aug 2010 – Oct 2015)
• Delivered comprehensive desktop, laptop, and printer repair and maintenance services.
• Installed operating systems, applications, and performed network cable crimping and installation.
• Diagnosed and repaired hardware faults, provided client training on basic troubleshooting.