Strategic Technical Support Engineer 10+ Years of Cross-Platform Excellence
A versatile technical professional with a powerful blend of 8+ years in the Telecommunications sector and 2 years of specialized Technical Support Engineering within the Microsoft ecosystem. Proven track record of resolving complex architectural issues, managing high-priority escalations, and streamlining technical operations.
I bridge the gap between legacy infrastructure and modern cloud environments, leveraging deep-tier troubleshooting skills in Azure, Active Directory, and Microsoft 365 alongside a veteran’s understanding of global telecom networks. I am committed to reducing downtime, enhancing user experience, and delivering technical solutions that align with broader business goals.
