Department: Operations / Field Services
Reports To: Operations Manager
Job Summary
The Telecom Administrator supports daily field and network operations by coordinating service orders, managing ticketing systems, maintaining documentation, tracking KPIs, and ensuring compliance with telecom and client requirements. The role acts as a central link between technicians, management, and clients to ensure smooth service delivery and SLA adherence.
Key Responsibilities
Log and assign service tickets (installations, faults, maintenance)
Monitor SLA compliance and technician productivity
Update OSS/CRM systems and maintain accurate records
Prepare daily/weekly operational reports
Coordinate with clients (e.g., ISP/BNET) and customers
Maintain compliance documentation (LMRA, IDs, permits)
Track inventory, CPE allocation, and basic logistics support
Qualifications
Diploma or Bachelor’s in Business, Telecom, or related field
2+ years experience in telecom or field operations
Experience with OSS/CRM systems
Strong MS Excel and reporting skills
Good communication skills (Arabic & English preferred)
KPIs
SLA compliance
Ticket accuracy
Reporting timeliness
Technician utilization
Reduction of pending tickets