bridging communication between customers and technical teams across contracting,
electrical, telecom, and industrial sectors in KSA, UAE, and Pakistan. Proven ability to
manage customer inquiries, resolve service-related issues, and coordinate cross-functional
teams to ensure timely and high-quality service delivery. Skilled in CRM systems, ticketing,
troubleshooting, documentation, reporting, and continuous improvement. Adept at analyzing
service data, enhancing workflows, and promoting a customer-centric culture.
Core Competencies
• Customer Service & Technical Support
• Inquiry Handling (Phone, Email, Chat)
• Ticketing & Case Management
• Troubleshooting & Issue Resolution
• Cross-Functional Coordination
• Customer Relationship Management (CRM)
• Data Analysis & Service Reporting
• Customer Feedback & Service Improvement
Whatsapp +966531463297