(Teleperformance Saudi Arabia)
September 2023 – March 2025
Work and experience in Hunger station project
• Work on 3CX & Hero Care for Calls Transmissions and live web chat, Technical
Issues and Generate Complaints to Solving.
• Timely and accurate responses to customer questions, concerns, and
requests through various communication channels such as phone,
email, chat, or social media.
• Handling 120 t0 180 live web chat per day and solve has issue on time.
• Processing orders and transactions.
• Answering questions about a company’s products or services.
• Resolving issues and troubleshooting technical problems.
• Cooperate and support new agents understand and guide how to handle customer
and use Management system.
• Building Rapport: Establishing a positive and supportive relationship with
customers by actively listening to their needs, demonstrating empathy, and
showing genuine interest in helping them achieve their goals.
• Receive average satisfaction rating to maintain company average.