Proactive Technical Support Engineer with experience in IT support, network administration, and software
troubleshooting. Skilled in providing L1/L2 support for software, databases, and network systems, assisting
with system deployment, user training, and configuration. Experienced in supporting enterprise applications
and cloud platforms. Strong communication and problem-solving skills, with a focus on delivering highquality IT support in healthcare and SaaS environments.
KEY SKILLS & COMPETENCIES
•L1/L2 IT Support (hardware, software, network)
•Healthcare IT systems support (EMR, billing, scheduling, insurance)
•Troubleshooting: software, database, network issues
•System deployment, configuration, and user training
•Network administration: LAN/WAN, routers, switches, Wi-Fi, VPN
•Windows Server, Active Directory, Microsoft 365 / Azure AD
•Documentation & reporting of IT incidents and resolutions
•Communication, coordination, and end-user support
PROFESSIONAL EXPERIENCE
12/2023 – 12/2025
Dubai - United Arab
Emirates
IT Support Specialist / Technical Support Engineer, Logical Network Solutions
•Provided L1 and L2 support for end-users, resolving issues with hardware,
software, and network connectivity across multiple departments.
•Troubleshot software, database, and network issues efficiently, reducing
downtime and improving system reliability.
•Assisted in system deployment and configuration, including installation of
business applications and cloud-based software solutions.
•Delivered user training and onboarding, ensuring staff were proficient with new
applications, IT policies, and security protocols.
•Monitored network performance and security, implementing patches, updates,
and backup strategies to maintain system integrity.
•Maintained accurate documentation, including incident logs, SOPs, and
configuration records, for audit and operational purposes.
•Coordinated with vendors and internal teams for software upgrades, license
management, and system integration projects.
05/2020 – 06/2022
Lahore, Pakistan
IT Network Administrator / Technical Support, Emporium Mall
•Managed LAN/WAN networks, switches, routers, Wi-Fi access points, and
ensured high network availability for multiple departments.
•Provided first- and second-level technical support for all IT-related issues,
including POS systems, desktops, printers, and business software.
•Assisted in system deployment and setup for new hardware and software,
ensuring smooth operations and minimal disruption.
•Delivered training and support for staff on business applications, internal
software, and IT best practices.
•Conducted network troubleshooting and optimization, resolving connectivity
issues and improving system performance.
•Maintained IT documentation, asset inventory, and incident reports, supporting
management in operational decisions.
•Worked closely with vendors and service providers for system updates,
troubleshooting, and ICT integration
01/2018 – 02/2020
Lahore, Pakistan
Technical Support & Network Associate, The Nishat Hotel
•Provided end-user support for hardware, software, and network issues,
ensuring smooth daily operations.
•Assisted in deployment and configuration of internal systems and business
software, including staff training on usage.
•Monitored network and system performance, identifying and resolving technical
problems quickly.
•Maintained accurate documentation for IT incidents, configurations, and assets.
•Coordinated with vendors for IT support, repairs, and system upgrades.
EDUCATION
2012 – 2016
Faisalabad, Pakistan
BS Computer Science, Govt College University Faisalabad
2010 – 2012
Bhakkar
D.Com, Govt Commerce College (BISE Punjab Board)
2008 – 2010
Darya Khan
High School, Govt High School Darya Khan (BISE Sargodha)
TECHNICAL SKILLS
Wireless Network Deployment (Wi-Fi 6, Access
Points)
Cloud Networking (AWS VPC, Azure Networking)
Virtualization (VMware, Hyper-V)
Audio/Visual System Setup
Routing & Switching (Cisco, Huawei)
LAN/WAN Design & Troubleshooting
VPN, IDS/IPS, Network Security
CCTV & Access Control Systems
CCTV, NVR, IPTV, PBX Systems Installation &
Maintenance
Routers, Switches, Mikrotik Devices, Firewalls,
VPNs
WiFi Deployment (Enterprise, High-Density)
Structured Cabling & Rack Management
Windows Server Administration, Active Directory,
GPO, Exchange Server
Network Troubleshooting & Performance
Optimization
Server Administration (Windows)
Cloud Platforms (AWS, Azure)
Building Automation Systems (BAS)
VLANs, STP, EtherChannel
DHCP, DNS, NAT, Port Forwarding
Windows Server & Active Directory
PoE Switch & Access Point Deployment
LAN/WAN Design, Implementation &
Troubleshooting
VLANs, STP, EtherChannel, QoS, Port Security
CCTV, NVR, IPTV, PBX Systems Installation &
Maintenance
Network Monitoring, Performance Optimization,
Troubleshooting
Languages
English
Advanced
Arabic
Intermediate
CERTIFICATIONS
CCNA (Cisco Certified Network
- MCSA (Microsoft Certified
Solutions Associate) Associate)
