Experienced IT Administrator with proven expertise in Microsoft Intune, device management,
endpoint security, and Microsoft 365/Azure AD administration. Skilled in enrolling, managing, and
securing Windows devices, laptops, and mobile devices. Adept at troubleshooting hardware/
software issues, implementing group policies, and maintaining IT infrastructure documentation.
Recognized for independently resolving IT challenges and ensuring organizational compliance and
security.
PROFESSIONAL EXPERIENCE
12/2023 – 12/2025
Dubai - United Arab
Emirates
Senior IT & Network Engineer, Logical Network Solutions
•Managed enterprise IT infrastructure including routers, switches,
firewalls, PoE switches, wireless access points, and structured cabling,
ensuring 99.9% network uptime.
•Configured and managed Microsoft Intune for device enrollment,
compliance policies, and endpoint security for over 200 Windows PCs
and mobile devices.
•Developed and enforced endpoint security policies, including antivirus
deployment, encryption, patch management, and conditional access
through Intune.
•Implemented Group Policies to standardize user environments, control
software installations, and secure access permissions.
•Administered Microsoft 365 and Azure AD, including user account
creation, license assignment, password resets, MFA enforcement, and
device synchronization.
•Troubleshot hardware, software, and network issues, reducing average
resolution time by 30% through proactive monitoring and ticket
prioritization.
•Maintained comprehensive IT documentation, SOPs, and network
diagrams for audits and compliance, ensuring alignment with corporate
IT policies.
•Coordinated software deployment, OS updates, and migration projects,
successfully upgrading 150+ devices with minimal downtime.
•Trained end-users on device security, Microsoft 365 applications, and
Intune management, increasing compliance adherence by 25%.
05/2020 – 06/2022
Lahore, Pakistan
IT Network Technician, Emporium Mall
•Designed, deployed, and maintained LAN/WAN infrastructure including
switches, routers, firewalls, and wireless access points for high-density
environments.
•Deployed and managed enterprise Wi-Fi networks, ensuring secure
coverage for staff and guests while optimizing bandwidth and
connectivity.
•Implemented Microsoft Intune to enroll and manage Windows laptops,
tablets, and mobile devices, enforcing security compliance and device
monitoring.
•Managed device lifecycle: provisioning, maintenance, updates, and
decommissioning, reducing operational overhead.
•Configured Active Directory, DHCP, DNS, and performed routine server
maintenance to maintain network stability.
•Developed compliance and security policies including password
policies, encryption enforcement, and restricted access for sensitive
data.
•Provided technical support, resolving hardware/software/network
issues for over 150 employees, maintaining high user satisfaction.
•Documented IT infrastructure, including device inventory, SOPs,
troubleshooting guides, and network diagrams for internal and audit
purposes.
01/2018 – 02/2020
Lahore, Pakistan
Technical Support Associate, The Nishat Hotel
•Provided onsite network and IT support including installation and
maintenance of LAN/WAN, routers, switches, WiFi, CCTV, PBX, and
servers.
•Monitored and maintained network performance, connectivity, and
security, ensuring minimal downtime.
•Implemented VPNs, firewall policies, and access control mechanisms to
secure network infrastructure.
•Conducted structured cabling and rack management for server rooms
and networking hardware.
•Supported IPTV, NVRs, and guest-facing network systems, ensuring
smooth daily operations.
•Maintained IT assets, licenses, backups, and technical documentation
for compliance and auditing.
•Trained staff on network usage, IT best practices, and cybersecurity
awareness
EDUCATION
2012 – 2016
Faisalabad, Pakistan
BS Computer Science, Govt College University Faisalabad
2010 – 2012
Bhakkar
D.Com, Govt Commerce College (BISE Punjab Board)
2008 – 2010
Darya Khan
High School, Govt High School Darya Khan (BISE Sargodha)
TECHNICAL SKILLS
Wireless Network Deployment (Wi-Fi 6,
Access Points)
Cloud Networking (AWS VPC, Azure
Networking)
Virtualization (VMware, Hyper-V)
Audio/Visual System Setup
Routing & Switching (Cisco, Huawei)
LAN/WAN Design & Troubleshooting
VPN, IDS/IPS, Network Security
CCTV & Access Control Systems
CCTV, NVR, IPTV, PBX Systems Installation &
Maintenance
Routers, Switches, Mikrotik Devices,
Firewalls, VPNs
WiFi Deployment (Enterprise, High-Density)
Structured Cabling & Rack Management
Windows Server Administration, Active
Directory, GPO, Exchange Server
Network Troubleshooting & Performance
Optimization
Server Administration (Windows)
Cloud Platforms (AWS, Azure)
Building Automation Systems (BAS)
VLANs, STP, EtherChannel
DHCP, DNS, NAT, Port Forwarding
Windows Server & Active Directory
PoE Switch & Access Point Deployment
LAN/WAN Design, Implementation &
Troubleshooting
VLANs, STP, EtherChannel, QoS, Port Security
CCTV, NVR, IPTV, PBX Systems Installation &
Maintenance
Network Monitoring, Performance
Optimization, Troubleshooting
Languages
English
Advanced
Arabic
Intermediate
CERTIFICATIONS
CCNA (Cisco Certified
Network - MCSA (Microsoft
Certified Solutions
Associate) Associate)
