Technical Support Engineer IT & Network Specialist
[email protected] +966 579049410 Riyadh, Saudi Arabia
???????? Pakistani Iqama – Valid & Transferable linkedin.com/in/fiaz-hussain-41298411b
PROFESSIONAL SUMMARY
Results-driven Technical Support Engineer with strong experience in IT support, network
administration, and enterprise system troubleshooting. Skilled in delivering L1/L2 support across
hardware, software, database, and network environments. Experienced in system deployment, user
training, and cloud-based solutions. Proven ability to reduce downtime, enhance system reliability, and
deliver high-quality IT services in healthcare and SaaS environments.
KEY COMPETENCIES
L1/L2 IT Support (Hardware, Software, Network), Healthcare Systems Support (EMR, Billing, Scheduling,
Insurance), Software & Database Troubleshooting, System Deployment, Configuration & User Training,
LAN/WAN, Routers, Switches, Wi-Fi, VPN, Windows Server, Active Directory, Azure AD, Microsoft 365,
Network Security (Firewall, IDS/IPS, VPN), IT Documentation & Incident Reporting, Vendor Coordination
& System Integration.
PROFESSIONAL EXPERIENCE
IT Support Specialist / Technical Support Engineer,
Logical Network Solutions
12/2023 – 12/2025
Dubai - United Arab Emirates
•Delivered L1 and L2 support for hardware, software, and network connectivity across departments.
•Resolved software, database, and network incidents, minimizing system downtime.
•Assisted with the deployment and configuration of business applications and cloud solutions.
•Conducted onboarding sessions and user training on IT policies and security practices.
•Monitored network performance and implemented patches, updates, and backup strategies.
•Preserved detailed documentation, including SOPs, configuration records, and incident logs.
•Collaborated with vendors for system upgrades, license management, and integrations.
IT Network Administrator / Technical Support,
Emporium Mall
05/2020 – 06/2022 Lahore, Pakistan
•Managed LAN/WAN infrastructure, including switches, routers, and enterprise Wi-Fi.
•Offered first- and second-level support for POS systems, desktops, printers, and software.
•Coordinated system deployments with minimal operational disruption.
•Trained staff on business applications and IT best practices.
•Optimized network performance through troubleshooting and configuration improvements.
•Sustained accurate IT asset inventory and technical documentation.
•Worked closely with service providers for ICT upgrades and system enhancements.
IT Manager, Hameed Latif Hospital 01/2018 – 02/2020 Lahore, Pakistan
•Supplied end-user support for hardware, software, and connectivity issues.
•Assisted in the deployment and configuration of internal systems.
•Monitored system health and resolved technical issues promptly.
•Upheld documentation standards for incidents, assets, and configurations.
•Coordinated with vendors for repairs and infrastructure upgrades.
EDUCATION
BS Computer Science, Govt College University Faisalabad 2012 – 2016 Faisalabad, Pakistan
D.Com, Govt Commerce College (BISE Punjab Board) 2010 – 2012 Bhakkar
High School, Govt High School Darya Khan (BISE Sargodha) 2008 – 2010 Darya Khan
TECHNICAL SKILLS
Wireless Network Deployment (Wi-Fi 6, Access
Points)
Cloud Networking (AWS VPC, Azure
Networking)
Virtualization (VMware, Hyper-V)
Audio/Visual System Setup
Routing & Switching (Cisco, Huawei)
LAN/WAN Design & Troubleshooting
VPN, IDS/IPS, Network Security
CCTV & Access Control Systems
CCTV, NVR, IPTV, PBX Systems Installation &
Maintenance
Routers, Switches, Mikrotik Devices, Firewalls,
VPNs
WiFi Deployment (Enterprise, High-Density)
Structured Cabling & Rack Management
Windows Server Administration, Active
Directory, GPO, Exchange Server
Network Troubleshooting & Performance
Optimization
Server Administration (Windows)
Cloud Platforms (AWS, Azure)
Building Automation Systems (BAS)
VLANs, STP, EtherChannel
DHCP, DNS, NAT, Port Forwarding
Windows Server & Active Directory
PoE Switch & Access Point Deployment
LAN/WAN Design, Implementation &
Troubleshooting
VLANs, STP, EtherChannel, QoS, Port Security
CCTV, NVR, IPTV, PBX Systems Installation &
Maintenance
Network Monitoring, Performance
Optimization, Troubleshooting
CERTIFICATIONS
•CCNA (Cisco Certified
Network Associate)
•MCSA (Microsoft Certified
Solutions Associate)
Languages
English
Advanced
Arabic
Intermediate.
