Installing and configuring computer hardware operating systems and standard applications.
Conducted regular maintenance checks on over 400 desktops, ensuring optimal performance and preventing potential system failures.
Created and implemented a new training program for new hires, reducing their on boarding time by 50% and increasing their productivity by 25%.
Create, edited user accounts and computer accounts, reset password and all the other modification such as adding members OU movement etc. to user as per the designed group policy in Microsoft Active Directory and Azure AD.
Performed Windows operating system updates and upgrades from Windows 10 to Windows 11 on more than 100+ desktop systems, ensuring compatibility, data integrity, and minimal downtime.
Hands on experience on Microsoft Office365 Applications.
Worked on Office365 Admin center to assign/modify different types of Microsoft Office License, update user profile picture, email signature and add/revoke access of shared mailboxes etc.
Managed and maintained inventory of hardware and software, reducing wastage and lowering costs by 10%.
Handle complex issues and is the internal representative in critical escalations.
Providing remote desktop support using Manage Engine Desktop Central.
Installation and configuration of database software required in Plant day to day operation such as “Docuxplorer, Primavera P6 Professional, RBI Machinery Health Management, Honeywell Uniformance Process Studio and many more.
Worked on IT ticketing tools such as ServiceNow and Freshworks.
Worked on PC replacement activity over 150 computers in the organization including OS installation, data backup and software and application installation etc.
Setting up the meeting and conference room using Cisco Video conferencing device.
Worked on configuration of Microsoft Surface Hub
