I am having Artificial Intelligence University Degree,
CCNA certified and fully prepared for opportunities, with strong communication skills and the ability to work in fast-paced, multicultural environments.
Highly motivated Technical Support & Network Engineer with hands-on experience in LAN/WAN troubleshooting, Cisco routing & switching, VLANs, OSPF, EIGRP, BGP, NAT, and VPNs (IPsec/SSL). I have practical experience supporting Active Directory and Domain Controller environments, along with strong exposure to enterprise networking technologies, ensuring secure, reliable, and high-availability IT services.
Skilled in resolving customer issues, managing ticketing systems, and ensuring secure and reliable network performance.
I have Transferable Iqama
I am ready for immediate joining.
I mentioned my technical skills in below.
Professional Summary
I am a results-oriented Technical Support and Network Engineer with practical experience in troubleshooting, configuring and securing enterprise LAN/WAN infrastructures. I combine solid Cisco networking knowledge with strong customer-service skills, supporting users and ensuring maximum uptime in fast-moving environments. I am expatriate-ready and eager to join a GCC or international employer.
Professional Experience
Technical Support Engineer — SYBRID Pvt Ltd, Lahore (Sep 2024 – Sep 2025)
Delivered Level-1 technical support for hardware, software, and basic network issues.
Managed tickets and customer communication via OTRS and internal middleware.
Diagnosed and resolved connectivity, VPN and application performance issues; escalated complex incidents to L2 teams.
Maintained clear documentation, follow-up procedures and high customer satisfaction.
Core Competencies & Technical Skills
Active Directory & Windows Server
Active Directory Domain Services (AD DS):
Domain Controller promotion ,User, group, and OU management ,DNS integration with Active Directory , Group Policy ,Domain join & authentication support
Windows Server 2016 / 2019 / 2022
Routing: OSPF, EIGRP, BGP, RIP
Switching: VLAN design and management, trunking (802.1Q), STP/RSTP, HSRP, VRRP, port security
VPN & Security: IPsec & SSL VPNs, ACLs, NAT/PAT, basic hardening and security policy enforcement
Wireless: Access point configuration, authentication and security protocols
Protocols & Tools: TCP/IP, DHCP, DNS, Cisco IOS, Packet Tracer, Wireshark
Certifications: CCNA Routing & Switching; CCNA Security
Languages: English , Urdu
Why hire me?
Strong troubleshooting mindset with hands-on Cisco experience.
Customer-first approach with proven ticket-management and escalation workflows.
Ready to integrate into multicultural teams and fast onboarding in new environments.
Contact / Call to Action
For interviews or direct hiring enquiries, please contact:
📧 [Email:[email protected]] ? 📞 [Phone:+966545594782] ? LinkedIn: [www.linkedin.com/in/waseembhattiit]
