SUPRIYA SETHI Corresponding Address
Tashan
Contact - +973-37422123,
Email:[email protected]
CAREER OBJECTIVE:-
Seeking employment that allows me to grow professionally, while being able to utilize my skills for
the betterment of the organization with the best use of my dedication, determination and
resourcefulness.
PROFESSIONAL CERTIFICATION:.
? In year 2011 Completed B.com .
? In year 2016 Completed P.G.D.C.A (Post Graduate Diploma in Computer Application)
? In year 2020 Completed M.B.A from AISECT
? ACADEMIC QUALIFICATIONS:
? In year 2006 Completed Class 10th HSC.
? In year 2008 Completed Class 12th H.S.S.C
? TECHNICAL SKILLS
? MS Office : Word, Excel and Power Point
? Internet : E-Mail, Web Browsing and Download
? Software : E-Crm Handling. Auditing Tool Handling
? Process Management : Assigning Work with proper bifurcation,
Completing Task within the Timeline
WORK EXPERIENCE
Carry a Overall Working Experience of above than 10+4 years in
different Firm’s
? Currently iam working in Thejas Contracting co.w.l.l as an Office Assistant cum Administrator. from Jun(2021
? 18 Month Working Experience as a “Data Analyst” in
(ATC TELECOM INFRASTRUCTURE PVT. LTD.) Aug (2018)-Jan2020)
Role & Responsibilities:-
• Team Coordinator
• Monitoring for Performance-
• Responsible for all MPCG EB Bills process before due date
• Responsible for all MIS report should be published within TimeLine
? 8 Month Working Experience as a “Data Analyst” in
(ICA EDU SKILL PVT. LTD.) Nov (2017)-Jul (2018)
Role & Responsibilities:-
• Team Coordinator
• Monitoring for all Batches completion & placements
• Responsible for all MPCG center reports
• Tracking all ERP, SDMS, and ABAS Portal Reports.
• Responsible for all MIS report should be published within TimeLine
• Time to Time Briefings on Performance and Target Expectations
? 34 Month Working Experience as “ADMIN MANAGER” in
(TATA DOCOMO) Sep (2013)-Oct (2017)
Started working on “MIS” profile and after 1 year got promoted as an “MIS” Manager after1
year got promoted as a FMSS in Admin department.
Role & Responsibilities:-
• Handle the Team of Mp & CG MIS.
• Responsible for all complaints of Photon, UBR and Broad Band.
• Responsible for all Complaints to be closed on Time within TAT.
• Responsible for SLA, CMI.
• Responsible for all MIS report should be published within TimeLine.
• Time-to-Time Briefings on Performance and Target Expectations.
• Handle Travel desk ,event management
? 21 Months Working Experience as “Auditor” in Surevin BPO Services
(Jul (2009)-Jan (2012)
Started Working as a Customer care executive after 6 months got promoted as Quality
Auditor
Role & Responsibilities:-
• Audit Per Day 30 Calls and complete the MTD Audit target.
• Share the 100% Feedback of Fatal and Low scores Associates.
• Sharing the Quality Report of Team.
• Time to Time Share the Bottom Quartile Associate List for training.
• Audit the Team of 50 Associates.
? 12 Months Working Experience as “Customer Care Executive” in Extranet BPO
Services.
Role & Responsibilities:-
• Provide Proper resolution to the customer within given timeframe on the call.
• Need to manage all the customer care executive parameters like Login, call quality, shift
adherence etc
? Factors Responsible for my Success in Company
• Dedication towards the company.
• Consistency in performance
• Keeping up commitment
• Ability to adopt companies work atmosphere quickly.
? Strategies’ Thinking
Thinks strategically about business and generates innovative solution.
Shows good presence in every task whichever is been assigned
Personal Profile
Name : Supriya Sethi
Father’s Name : Late.S.V Pandey
Date of Birth : 3rd April 1991
Nationality : Indian
Marital Status : Married
Languages : Hindi, English
Hobbies : Listening To Music & playing badminton
Category : General
PLACE: BHOPAL DATE: