IT SUPPORT ENGINEER/CCNA CERTIFIED

CCNA Certified Network Support Engineer/IT Support Engineer with 2+ years of experience in NOC Operations, Network Monitoring & Troubleshooting, LAN/WAN infrastructure, Cisco router and switch configuration, IT Support, Service Desk, Incident Handling, and Basic Networking & Security. Skilled in TCP/IP, DNS, DHCP, NAT, VLANS, Inter-VLAN Routing, ACLS, Port Security, Wi-Fi, Windows OS support, hardware/software troubleshooting, documentation, and SLA-driven support. Proven record of maintaining 99%+ uptime, reducing incidents, and supporting reliable IT infrastructure across enterprise and onsite environments.