🎓 Bachelor's in Information Technology | 6+ Years of Experience
💼 Profile:
IT Support Engineer with over 6 years of experience in networking, IT support, and IT infrastructure maintenance. Skilled in troubleshooting hardware and software issues, supporting end users, and ensuring smooth daily IT operations. Experienced in managing IT assets, maintaining documentation, supporting backup systems, and handling desktop, printer, and network-related issues. Strong communicator with the ability to resolve technical problems efficiently while providing excellent user support.
🌐 Networking:
🔹 Design, implementation, and maintenance of networks, following best practices for network security in enterprise environments
🔹 Switch, router, and firewall configuration
🔹 Strong knowledge of TCP/IP, DNS, DHCP, VLAN, WLC, VOIP, ACL, VLSM, VPN
🔹 CCTV installation and configuration
🔹 Layer 1 cabling (UTP, STP, fiber optic), rack setup and management
🔹 Server installation and maintenance
🔹 Windows Server configuration (Active Directory, Group Policy, user permissions)
🖥️ IT Support:
🔹 Installation, configuration, and maintenance of desktop computers, laptops, and printers
🔹 End-user support
🔹 Management and support of LAN, WAN, and Wi-Fi networks
🔹 Troubleshooting hardware, software, and network issues
🔹 IT asset inventory and system documentation
🔹 System performance monitoring to ensure minimal downtime
🔹 Project management and execution
✅ Available to start immediately
📞 0554018700
👤 Mohamed Adil Hassan Abdalla
--- CV ---
Mohamed Adil Hassan Abdalla
IT Engineer
[email protected] 0554018700 Saudi Arabia / Dammam
Summary
Experienced Network Engineer and IT Support Specialist with over 6 years of experience in IT
infrastructure, including system administration, network management, cybersecurity, and end-user
technical support. Skilled in installing, configuring, and maintaining servers, operating systems, LAN/WAN
networks, and enterprise applications to ensure reliable business operations.
Proven ability to troubleshoot complex hardware, software, and network issues, manage user accounts and
access control,
maintain IT security systems, and ensure system availability and performance. Hands-on experience with
firewalls, routers, switches, Microsoft 365 administration, CCTV systems, and IT asset management. Adept
at maintaining system documentation, monitoring network performance, and implementing security and
backup solutions to protect company data and infrastructure.
Experience
IT Support Specialist – Mahara Karting 2022-08-21 - Present
Provide technical support to employees for hardware, software, network connectivity, printers,
and system-related issues.
Install, configure, and maintain desktop computers, laptops, printers , and IT equipment.
Administer Microsoft 365 services, including user account ,creation, access control and email
configuration.
Monitor network performance and system availability,
troubleshooting LAN/WAN connectivity issues.
Configure and manage routers, switches, firewalls, and wireless networks to ensure secure
and stable connectivity.
Implement cybersecurity measures, including antivirus systems, firewall ppolicies, and
endpoint security.
Perform system updates, patches, and maintenance toensure security and performance.
Maintain IT asset inventory, tracking hardware, software
licenses, and network equipment.
Support and maintain CCTV systems, POS systems, and AV infrastructure.
Document network configurations, IT systems, and technical procedures.
Provide Level 2 and Level 3 support for network and infrastructure-related issues.
Network Engineer – World Antennas 2022-03-08 - 2022-08-22
Designed and deployed LAN, WLAN, IP Telephony, and
CCTV network systems.
Configured and maintained routers, switches, and firewall
devices.
Implemented network security measures to ensure reliable
and protected connectivity.
Participated in data center infrastructure design and
implementation.
Delivered network infrastructure projects for hotels and
hospitals, ensuring high availability and scalability.
Network Engineer – Steps for computer network 2021-06-09 - 2021-12-15
Installed, configured, and maintained LAN/WLAN infrastructures.
Diagnosed and resolved network connectivity and performance issues.
Provided on-site troubleshooting and system optimization support for clients.
Installed CCTV and structured cabling systems.
Configured network devices to enhance performance and security.
Supported data center infrastructure deployment.
Network Engineer – AZ Technology 2019-07-16 - 2021-05-18
Implemented enterprise networks including LAN, WAN, WLAN, IP Telephony, and CCTV
systems.
Configured network devices to improve performance and security.
Supported data center infrastructure deployment and maintenance.
Network Engineer Assistant – IBM 2018-07-17 - 2018-11-13
Assisted in implementing and maintaining LAN/WAN networks.
Supported IT team with troubleshooting and system maintenance.
Maintained network documentation and system configurations.
Courses
CCNA
MCSE
VOIP
Education
, University of Science and Technology 2017-09-26
Soft Skills
Adaptability & Continuous Learning, Project Management, Problem Solving, Time
Management, Technical troubleshooting, work under pressure, Client/Customer
Focus.
languages
Arabic (Native), English (Proficient)
Technical Skills
Networking: TCP/IP, VLAN, DHCP, DNS, VPN, LAN/WAN,ACL
Administrator: manage servers and user accounts , Backup and storage system
Infrastructure: Switches, Routers, Access Points
Cabling: CAT6, Fiber Optics, Structured Cabling
Support: Troubleshooting, Remote & On-site Support
Concepts: High Availability, Network Monitoring
