IT Support Specialist Technical Support Engineer
[email protected] +966 579049410 Riyadh, Saudi Arabia
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PROFESSIONAL SUMMARY
Experienced IT Support Specialist / Technical Support Engineer with over 6 years of experience in IT
infrastructure, enterprise technical support, and networking environments. Skilled in hardware,
software, and network troubleshooting, Microsoft 365 administration, endpoint security monitoring,
and device deployment.
Proven experience providing Tier 1 / Tier 2 IT support, resolving system issues, managing IT assets,
supporting meeting room technology, and ensuring reliable IT operations. Strong ability to diagnose
connectivity issues, including LAN, Wi-Fi, VPN, and DNS, while delivering excellent customer support
and maintaining system security compliance.
KEY COMPETENCIES
Hardware & Software Troubleshooting, Microsoft 365 Support (Outlook, Teams, OneDrive, Exchange),
Windows OS Installation & Administration, Tier 1 / Tier 2 Technical Support, Endpoint Security
Monitoring & Antivirus Management, Patch Management & Vulnerability Resolution, Network
Troubleshooting (LAN, Wi-Fi, VPN, DNS), Device Configuration & Deployment, IT Asset Management &
Inventory Control, Printer & Peripheral Device Support, Meeting Room & AV Technology Support,
Active Directory User & Access Management, Technical Documentation & User Training
PROFESSIONAL EXPERIENCE
Technical Support Engineer / IT Infrastructure Specialist,
Logical Network Solutions
12/2023 – 12/2025
Dubai - United Arab Emirates
•Provided Tier 1 / Tier 2 technical support for hardware, software, and network-related issues
• Supported Microsoft 365 applications, including Outlook, Teams, and Windows operating systems
•.Diagnosed and resolved endpoint security alerts, antivirus incidents, and patch vulnerabilities
•Troubleshot LAN/Wi-Fi connectivity issues, VPN access problems, and DNS configuration errors
• Installed and configured laptops, desktops, printers, mobile devices, and peripherals.
•Managed IT asset inventory, device lifecycle management, and equipment documentation.
• Provided support for meeting room technology, video conferencing systems, and display equipment.
• Installed and configured network devices, CCTV surveillance systems, and digital display solutions.
•Provided on-site troubleshooting, system debugging, and device configuration at customer locations.
•Documented technical issues and provided user guidance and training.
IT Network Administrator / Technical Support Engineer,
Emporium Mall
05/2020 – 06/2022 Lahore, Pakistan
•Provided IT help desk support for employees and operational departments.
•Installed and configured Windows operating systems, office applications, and enterprise software.
•Troubleshot hardware failures, software issues, and network connectivity problems.
•Configured TCP/IP, DNS, DHCP, and VLAN settings for network connectivity.
•Installed and maintained routers, switches, and wireless access points.
•Managed printers, peripheral devices, and shared network resources.
•Maintained IT asset inventory, documentation, and service reports.
•Supported enterprise CCTV surveillance and centralized monitoring systems.
•Performed preventive maintenance and system monitoring.
IT Manager / System Support Administrator,
Hameed Latif Hospital
01/2018 – 02/2020 Lahore, Pakistan
•Managed daily IT operations and technical support services across multiple hospital departments.
•Installed, configured, and maintained Windows systems, network devices, and business applications.
•Provided technical support to medical staff, administrative teams, and operational departments.
•Managed user accounts, system permissions, and security policies.
•Installed and maintained CCTV surveillance systems and biometric attendance devices.
•Monitored network infrastructure and system performance to ensure continuous availability.
•Performed system backups, updates, and security checks to maintain data protection compliance.
•Maintained technical documentation, IT support records, and equipment inventory.
•Coordinated with IT vendors and service providers for hardware maintenance and infrastructure
upgrades.
EDUCATION
BS Computer Science, Govt College University Faisalabad Faisalabad, Pakistan
TECHNICAL SKILLS
Windows Server Installation & Administration
Office 365 Administration (User Accounts,
Licensing, Mailbox Management)
Patch Management & System Updates
User Account Provisioning & Permission
Management
TCP/IP Configuration
VLAN Configuration & Network Segmentation
Firewall Configuration & Policy Management
Wireless Network Deployment & Access Point
Configuration
Rack Installation & Patch Panel Management
NVR/DVR Installation & Configuration
RFID & Access Control Systems
Backup, Monitoring & Compliance
Active Directory (User Management, OU
Structure, Group Policy, Access Control)
Windows & Linux System Configuration
Server Monitoring & Performance Optimization
LAN/WAN Design & Implementation
DNS & DHCP Configuration
Router & Switch Configuration (Cisco / Huawei /
MikroTik)
VPN Setup (Site-to-Site & Remote Access)
Structured Cabling (CAT6, Fiber Optic)
CCTV Systems (IP & Analog)
Biometric Attendance Systems
Network Segmentation for Security
Technical Support & End-User Services
Courses
Computer Hardware Basics, CISCO
CCNA: Switching, Routing, and Wireless Essentials, CISCO
Introduction to Computer Network, CISCO
CCNA: Enterprise Networking, Security & Automation, CISCO
CCTV Operator Training, Alison
Cisco Packet Tracer, Ezxprt
Ruckus Networking, Ezxprt
EVE-NG Network Emulation, Ezxprt
CERTIFICATIONS
•CCNA (Cisco Certified
Network Associate)
•MCSA (Microsoft Certified
Solutions Associate)
Languages
English
Advanced
Arabic
Intermediate