with over 2 years of experience delivering L1
support in large-scale enterprise environments. Strong background in incidents, problems, and
change management with strict SLA adherence. Hands-on expertise in Active Directory
administration, Microsoft 365 tenant management, endpoint security, and policy enforcement.
Adept at hardware/software diagnostics, network troubleshooting, and IT asset lifecycle
management to drive operational efficiency and user satisfaction.
WORK EXPERIENCE:
• Provided L1 technical support for hardware and software.
• Responded to user inquiries and provided hands-on assistance to resolve problems with
desktops, laptops, applications, and basic network connectivity issues.
• Prioritised and handled multiple helpdesk tickets through a ticketing system, ensuring
timely resolution while keeping users informed on progress.
• Set up and deployed hardware for employees, including operating system installation.
• Used systems like Active Directory and Office 365 to create, modify, and deactivate user
accounts and access as needed.
• Troubleshoot issues related to system logins and claim processing tools
• Assisted new hires with system access, email setup, device orientation, and basic training on
company IT tools and best practices.
• Installed and configured laptops, desktops, printers, and scanners.
• Administered AD, Microsoft 365
• Troubleshot OS, application, and Outlook.
• Performed OS installation and upgrades on User systems.
• Create and update technical documentation and user guides
Key Skills:
Operating System: Windows10/11 ,Windows server(Basic Administration).
Hardware Support: Desktop, Laptop, Printer, Scanner and Troubleshooting
Remote Support: AnyDesk, TeamViewer
Networking: Have a firm knowledge on TCP/IP, LAN/WAN, DNS, DHCP, IP Addressing.
Microsoft Technologies: Microsoft 365 (Outlook, Teams, Sharepoint, One drive)
Software Support: Installation, Configuration and troubleshooting
Security: Antivirus, Endpoint Protection, User Access Control
Backup and Recovery: Basic Data Backup and Restore
Courses and Certifications:
Microsoft 365 Certified: Fundamentals (MS-900)
Microsoft Security, Compliance, and Identity Fundamentals (SC-900)
CCNA
Location: Currently in Riyadh, open to relocate anywhere in KSA.
Iqama: (Transferable Iqama)
Availability: Immediate
???? Contact:
WhatsApp/Mobile: +966 508447012
Email: [email protected]