+92 349 0972809 +92 312 0513331 [email protected] linkedin.com/in/muhammadusamafazal
Karachi, Pakistan (Open to Relocation)
SUMMARY
Results-driven System, Network, and Cloud Engineer with over 5 years of experience scaling enterprise IT infrastructure
and MSP environments. Expert in Microsoft 365, Azure AD, Zero Trust architectures, and comprehensive network security.
Proven track record of managing complex deployments under strict SLAs, automating operational workflows, and reducing
IT disruptions. Recently completed a Master’s in Cybersecurity, bridging robust system administration with advanced SOC
operations, proactive threat hunting, and ethical hacking capabilities.
EXPERIENCE
Computer Support Professionals Feb. 2024 - Present
System Engineer Australia (Remote)
- Deliver comprehensive end-to-end IT infrastructure support for multiple client environments within an MSP model,
ensuring SLA compliance and high customer satisfaction
- Administer diverse firewall and VPN solutions (FortiGate, PfSense, Sophos), managing secure remote access,
IPSec/SSL tunnels, and strict web filtering policies
- Architect and support hybrid workloads leveraging Microsoft 365, Azure AD, and Intune; enforce Zero Trust principles
via Conditional Access and MFA
- Manage Windows Server environments (2012-2022) across VMware, Hyper-V, Azure, and AWS; configure SAN/NAS
storage and Active Directory replication
- Automate routine system tasks, including user provisioning, reporting, and patch management, using PowerShell and
Bash, reducing ticket resolution times by 25%
- Execute disaster recovery plans using Veeam Backup & Replication, ensuring business continuity for critical Windows
and Linux servers
Al Sharqi Shipping Co LLC Jan. 2021 - Feb. 2024
System Administrator / IT Administrator Dubai, UAE
- Led IT infrastructure operations and managed a technical team of 3, supporting 200+ end-users across multiple sites
and serving as the primary point of contact for IT procurement
- Administered Microsoft 365 Global tenant (Exchange, SharePoint, Teams) and deployed Forest Active Directory
environments (ADFS, Hyper-V, RD Infrastructure)
- Configured FortiGate and PfSense firewalls, establishing secure OpenVPN/IPSec tunnels, load balancing, and
failover redundancy protocols
- Conducted proactive security assessments and system maintenance, successfully reducing IT-related disruptions by
15%
- Deployed robust PBX server configurations (FreePBX, Issabel) and implemented PSEB-licensed call center
infrastructure
Tranzum Courier Service (TCS) Jul. 2018 - Aug. 2018
Database Administrator Intern Karachi, Pakistan
- Assisted in routine database maintenance, data cleansing, and optimization of SQL queries
- Participated in critical database backup and recovery processes to ensure enterprise data integrity
PROJECTS
TwinSentry (Cybersecurity Tool) Linux, Bash, Network Security
-- Engineered a robust Linux-based command-line tool designed for the active detection of Evil Twin attacks and rogue
access points in corporate Wi-Fi networks
EDUCATION
Asia Pacific University of Technology and Innovation (APU) Jan. 2025 - Jan. 2026
Master of Science in Cybersecurity (Dual Degree with De Montfort University) Kuala Lumpur, Malaysia
Bahria University Aug. 2015 - Jul. 2019
Bachelor of Science in Information Technology Karachi, Pakistan
SKILLS & CERTIFICATIONS
Cloud & Identity : Microsoft 365, Azure AD (Entra ID), Azure, AWS, Google Workspace, Intune, MFA, Zero Trust
Networking & Sec. : FortiGate, PfSense, Meraki, Sophos, VPN, VLAN, DNS, DHCP, SOC Ops, IDS/IPS, Ethical Hacking
Systems & Infra. : Windows Server (2012-2022), Linux (Ubuntu/CentOS/Kali), MacOS, VMware, Hyper-V, PBX
Tools & Automation : ServiceNow, Jira, Datto RMM, ConnectWise, PowerShell, Bash, Veeam Backup & Replication
Certifications : Microsoft SC-300, Microsoft Azure Administrator, Fortinet Certified Fundamentals, Sophos Central
Endpoint Protection Architect/Engineer, Elite Live SOC, ITIL v4 Foundation (In Progress)