[KSA]
AKRAM +966554199853
[email protected]
Profile summary: IT Professional with 9 years of experience in computer hardware, software,
networking, and IT troubleshooting. Strong practical expertise in system support, maintenance, and
technical operations, with a proven ability to deliver reliable and efficient IT solutions.
Work experience:
SRACO Asir reign KSA:
? IT/network technician: Sep 2024 to present
? Monitor, maintain, and troubleshoot enterprise networks using Cisco switches.
? Configure and monitor VM machines and IP-based server services.
? Provide support for IP surveillance systems and networked devices.
? Manage and support Honeywell access control systems, including door
controllers.
? Troubleshoot and maintain radar doors and automated access systems.
? Support and maintain Nurse Call Systems for hospital environments.
? Administer and troubleshoot Cisco Unified Communications Manager
(CUCM).
? Resolve BMS-related IT and network issues in coordination with facilities
teams.
? Ensure network uptime, security, and performance across all connected systems.
? Perform system monitoring, fault diagnosis, and preventive maintenance.
Zhongmei Engineer Group LTD (CHN) in Joint with
Ismail Construction Company (PVT) LTD (PAK):
? Provided L1/L2 technical support for IT systems, hardware, software, and end
users.
? Installed, configured, and maintained servers, operating systems, and network
devices.
? Troubleshot system, network, and application issues to ensure maximum uptime.
? Managed user accounts, access permissions, backups, and system updates.
? Maintained documentation and ensured compliance with IT security policies.
CGGC DASU Hydropower Project Management in Pakistan CHINA
GEZHOUBA GROUP CO., LTD (2020-2022)
? Work as a system support engineer.
IT support engineer: 2017-2019.
Safe city, Islamabad, Pakistan.
? Monitor network performance, address connectivity issues, and ensure
system security.
? Conduct orientation and training for new IT employees on hardware,
software, networking, and basic troubleshooting.
? Monitor systems and IP surveillance infrastructure and report issues to
senior engineers.
? Provide Level-2 (L2) helpdesk support and manage incident tickets.
Certification:(cisco)
? CCNA, CCNP, CUCM, IP PHONE, and PACKET TRACER.
? Create Digital Content, Communicate and Collaborate Online.
? Digital Safety and Security Awareness.
? Introduction to IoT and Digital Transformation.
? Operating Systems Basics.
? Introduction to cybersecurity.
? Intro to modern AI.
? Safety and security awareness.
? Basic hardware.
MICROSOFT:
? MSCE 2024, SERVER 2016, SERVER 2022,
PASSIVE NETWORK:
? FIBER OPTIC (2016)
? PTCL Pakistan (2016)
Hardware certification:
? A+ CERTIFICATION
? Server+
Educational Qualifications
? Bachelor of Technology (16 Years)
Telecommunication & Electronics Engineering
Sarhad University of Science and Technology — 2016
? Bachelor of Law & Political Science (16 Years)
University of Peshawar — 2016
? Diploma of Associate Engineering (DAE)
Telecommunication Technology
Board of Technical Education — 2011
TRAINING:
? CUCM (Cisco Unified Communications Manager) provided by SRACO.2024
? Install, configure, and maintain IP phones.
? Establish and manage voice and video call connectivity between multiple
gateways.
? Troubleshoot VoIP and video communication issues to ensure call quality and
system availability.
? IT professional by the IT directorate KP Peshawar (pk).2016
? IP, DHCP, IPv4/IPv6, LAN/WAN, VLAN, FTP, DNS, and VPN configuration.
? Network connectivity troubleshooting.
? T support. By the INARA system, PESHAWAR.
Hands-on experience in configuring and managing different models of network
switches and routers using physical devices.
? PTCL Pakistan
? Install, test, and troubleshoot fiber optic networks
? Perform fusion splicing and jointing for single-mode and multi-mode fiber
Measure, analyze, and resolve signal loss and noise using fiber testing tools
(OTDR, power meter)
? Ensure fiber link quality and compliance with technical standards
