IT Support Specialist IT Support Engineer
[email protected] +966 579049410 Riyadh, Saudi Arabia
Iqama – Valid & Transferable
PROFESSIONAL SUMMARY
Results-driven IT professional with 6 years of experience in network engineering, IT infrastructure,
and technical support within enterprise and high-demand environments. Proven expertise in
managing LAN/WAN networks, configuring routing and switching devices, and troubleshooting
complex hardware, software, and network-related issues.
Strong background in system administration, user support, and maintaining high availability of IT
services. Skilled in implementing secure and scalable network solutions, ensuring system performance,
and providing reliable support to end users in fast-paced environments.
KEY COMPETENCIES
Network Engineering, IT Infrastructure Management, Routing & Switching, LAN/WAN, VLAN
Configuration, TCP/IP, DNS, DHCP, VPN Configuration, Firewall Basics, Network Troubleshooting,
System Administration, Windows Server, Active Directory, Microsoft 365 Administration, End-User
Support, Helpdesk Operations, Remote Support, IT Asset Management, CCTV Systems, Structured
Cabling, Wireless Networks
PROFESSIONAL EXPERIENCE
IT Support Specialist, Logical Network Solutions 12/2023 – 12/2025
Dubai - United Arab Emirates
•Provided advanced technical support for network infrastructure, endpoints, and enterprise IT
systems across multiple client environments
•Configured, installed, and maintained routers, switches, and wireless access points (Cisco, Huawei,
UniFi)
•Troubleshot network connectivity issues, including LAN/WAN, VLAN, VPN, DNS, and DHCP
configurations
•Monitored network performance and performed root cause analysis to resolve recurring issues
•Supported Microsoft 365 services, including user account management, email configuration, and
troubleshooting
•Installed and configured desktops, laptops, printers, and mobile devices for end users
•Implemented and supported CCTV surveillance systems, structured cabling, and digital display
solutions
•Performed onsite and remote troubleshooting for clients, ensuring minimal downtime
•Managed IT asset inventory, lifecycle tracking, and documentation of network configurations
•Assisted in IT infrastructure projects, including system upgrades, deployments, and migrations
•Ensured system security through patch management, antivirus updates, and endpoint protection
•Provided user training and technical documentation for operational efficiency
Network Engineer, Emporium Mall 05/2020 – 06/2022 Lahore, Pakistan
•Managed and maintained network infrastructure, including switches, VLANs, routers, and wireless
access points
•Configured TCP/IP settings, DNS, DHCP, and network segmentation for secure and efficient
connectivity
•Monitored network performance and resolved connectivity, latency, and access issues
•Provided technical support to end users, resolving hardware, software, and network-related issues
problems
•Installed and configured IT equipment, including desktops, printers, and shared devices
•Maintained and supported CCTV systems and centralized monitoring solutions
•Conducted preventive maintenance and system health checks to ensure uptime
•Coordinated with vendors and internal teams for troubleshooting and system improvements
Technical Support Associate, The Nishat Hotel 01/2018 – 02/2020 Lahore, Pakistan
•Administered IT infrastructure in a 24/7 operational environment, ensuring continuous system
availability
•Managed Active Directory, including user accounts, group policies, and access control
•Installed, configured, and maintained servers, endpoints, and network systems
•Performed regular data backups, disaster recovery procedures, and system monitoring
•Ensured compliance with IT security policies and implemented access control measures
•Supported biometric systems, CCTV, and hospital IT systems
•Coordinated with vendors for system upgrades, maintenance, and troubleshooting
EDUCATION
BS Computer Science, Govt College University, Faisalabad, Pakistan
TECHNICAL SKILLS
Windows Server Installation & Administration
Office 365 Administration (User Accounts,
Licensing, Mailbox Management)
Patch Management & System Updates
User Account Provisioning & Permission
Management
TCP/IP Configuration
VLAN Configuration & Network Segmentation
Firewall Configuration & Policy Management
Wireless Network Deployment & Access Point
Configuration
Rack Installation & Patch Panel Management
NVR/DVR Installation & Configuration
RFID & Access Control Systems
Backup, Monitoring & Compliance
Active Directory (User Management, OU
Structure, Group Policy, Access Control)
Odoo ERP System
Server Monitoring & Performance Optimization
LAN/WAN Design & Implementation
DNS & DHCP Configuration
Router & Switch Configuration (Cisco / Huawei /
MikroTik)
VPN Setup (Site-to-Site & Remote Access)
Structured Cabling (CAT6, Fiber Optic)
CCTV Systems (IP & Analog)
Biometric Attendance Systems
Network Segmentation for Security
Technical Support & End-User Services
Courses
Computer Hardware Basics, CISCO
CCNA: Switching, Routing, and Wireless Essentials, CISCO
Introduction to Computer Network, CISCO
CCNA: Enterprise Networking, Security & Automation, CISCO
CCTV Operator Training, Alison
Cisco Packet Tracer, Ezxprt
Ruckus Networking, Ezxprt
EVE-NG Network Emulation, Ezxprt
CERTIFICATIONS
•CCNA (Cisco Certified
Network Associate)
•MCSA (Microsoft Certified
Solutions Associate)
Languages
English
Advanced
Arabic
Intermediate