IT Support Specialist / Helpdesk Specialist
Riyadh, Saudi Arabia [email protected] +966 568621637 LinkedIn: anas-sajjad-1a4256108 Iqama Number: Valid & Transferrable
PROFESSIONAL SUMMARY
Detail-oriented IT Support Specialist with 3+ years of experience in technical troubleshooting, system configuration, website and server maintenance, and end-user support. Strong background in diagnosing hardware, software, and network-related issues across Windows environments. Experienced in resolving DNS, hosting, email configuration, and security-related incidents. Proven ability to reduce downtime, improve system performance, and deliver high-quality technical assistance to internal teams and clients.
PROFESSIONAL EXPERIENCE
IT Support Specialist
Logic Worms (Pvt) Ltd - Islamabad, Pakistan
02/2019 - 03/2022
Installed, configured, and maintained software applications, hosting environments, and CMS platforms including WordPress.
Assisted in website migrations between hosting providers while ensuring minimal downtime and data integrity.
Monitored server performance and website uptime, quickly responding to incidents to maintain service availability.
Provided remote and on-site troubleshooting for network, email, and system-related issues.
Managed user accounts, access permissions, and security settings to ensure safe system operations.
Collaborated with development and design teams to resolve technical issues and improve system functionality.
Delivered timely customer support through ticketing systems, email, and live chat to ensure high user satisfaction.
Implemented website security best practices including firewall configuration, malware scanning, and regular vulnerability checks.
Conducted routine maintenance tasks such as plugin updates, database optimization, and error log monitoring.
Technical Support & Web Systems Specialist
Prosoft Private Limited (Service-Based Company) - Peshawar, Pakistan
04/2022 - 12/2025
Assisted users with software installation, configuration, and troubleshooting across Windows systems.
Resolved website downtime issues caused by hosting, DNS, or plugin conflicts.
Configured Google Workspace and email systems for business clients.
Monitored system performance and implemented optimization strategies.
Debugged functional errors and ensured stable deployment of web systems.
TECHNICAL SKILLS
Operating Systems: Windows 7, 10, 11, Basic Linux
Networking: TCP/IP, DNS, DHCP, LAN/WAN, Router Configuration
Microsoft & Productivity Tools: Microsoft 365, Outlook Configuration,
Google Workspace
Remote Support Tools: Remote Desktop (RDP), AnyDesk, TeamViewer
Security & Maintenance: Malware Removal, System Backup & Recovery WordPress(Elementor Pro)
Tools & Technologies: VS Code, Git, Hosting & cPanel Management,
Google Analytics, Google Search Console
EDUCATION
Bachelors in Software Engineering 2014-2018
Institute of Managment Sciences, Hayatabad, Phase 7, Peshawar Pakistan
ADDITIONAL INFORMATION
Languages: English(Fluent) Urdu(Fluent) Pushto(Fluent) Basic Arabic(Basic)
Certifications: CompTIA A+ Microsoft Certified: Azure Fundamentals ITIL Foundation Google IT Support Soft Skills JavaScript
Certification React.js Certification HTML & CSS Certification
