Akbar
Residence Transferable Iqama
Saudi Arabia, +966-592976049, [email protected]
Professional summary
Seasoned professional with over 16 years of experience in sales, customer service, and retail management across industries, including water
purification, financial services, and FMCG. Most recently served as an Area Sales Manager at The NasNet, focusing on sales strategy
development, team management, and customer relationship management within the water purification and softening industry. Adept at new
business development, small team management, and sales and marketing. Known for driving market share growth, building strong client
relationships, and leading teams to achieve sales goals. Committed to delivering value through effective collaboration, performance monitoring,
and market research.
Work experience
Sales Manager (B2B/B2C), Apr 2024 – Jan 2026
Nasnet Trading LLC (FGT Group) – UAE
• Directed B2B and B2C sales strategies to increase market penetration while maintaining alignment with corporate growth objectives.
• Optimized sales team workflows to improve productivity and accelerate time-to-resolution for client inquiries and order processing.
• Established key customer relationships to enhance satisfaction levels and secure long-term contract renewals.
• Coordinated cross-functional teams to ensure seamless delivery of products and services, improving overall customer experience.
• Monitored compliance with industry regulations and internal policies, reducing risk and ensuring operational integrity.
Contact Point Verification & Customer Service Specialist (Operations), Dec 2017 – Apr 2024
Deem Finance (Gargash Group) – Dubai, UAE
• Managed customer verification processes for personal loans and credit card applications, ensuring compliance with financial
regulations
• Actively mitigated financial risk by verifying customer information and addressing discrepancies
• Led CRM-based operations, ensuring that all customer data was accurately processed, and customer queries were resolved in a
timely manner
• Collaborated with various departments, ensuring smooth handling of financial transactions and cross-departmental communication
• Improved turnaround time by streamlining the verification and reporting processes
• Provided insights into customer behaviors, leading to enhanced customer retention strategies
Retail Store Manager & Trainer, Apr 2015 – Oct 2017
7-Eleven (SBK Group) – Dubai, UAE
• Managed daily store operations and sales performance, including inventory control, staff scheduling, and customer service
• Developed sales strategies and implemented promotions to increase store traffic and overall profitability
• Trained and mentored a team of sales associates, enhancing their product knowledge and customer service skills
• Conducted staff evaluations, identifying training needs and setting career development paths for team members
• Ensured full compliance with company policies and food safety standards
• Led recruitment efforts for new staff and conducted training for all new hires
• Analyzed customer feedback, optimizing services to meet customer satisfaction and exceed expectations
Channel Retail Supervisor (B2B/B2C), Aug 2010 – Mar 2015
Wi-tribe (Qatar Telecom Group) – Pakistan
• Oversaw retail network operations, leading a team of sales associates to meet ambitious sales targets in telecommunications
• Coordinated daily sales activities and executed promotional campaigns to drive performance
• Analyzed sales data and market trends to improve channel performance and forecast demand
• Maintained strong customer relationships, handling escalated complaints and resolving issues promptly
• Worked closely with marketing teams to ensure alignment with corporate goals and industry trends
• Developed and tracked KPIs to ensure target achievement and optimized resource allocation
Education
Jan 2008 - Jan 2010 MBA (IT Management) , Islamabad, Pakistan
Jan 2005 - Jan 2007 Bachelor of Commerce , Pakistan
Skills
Sales Strategy & Execution (B2B/B2C) Retail & Operations Management
Customer Relationship Management (CRM) Revenue Generation & Growth
Market Research & Competitive Analysis Team Leadership & Performance Optimization
Compliance & Regulatory Adherence Budgeting & Financial Reporting
Risk Mitigation & Process Optimization Training & Staff Development
Courses
Dubai Municipality at Personal In Charge Level 3 –
Octara at High Velocity Selling Skills – Oct 2014
Pit Stop Training International at Sales Diploma –
USAID at Vital Job Skills Diploma – Jan 2010
Languages
English Hindi
Urdu
Internships
Internship, Jan 2008 — Jan 2008
Bank of Punjab – Pakistan
References
Will be furnished upon request
