completion, including test day logistics and customer service. Coordinating with managers and head office to ensuread herence to updated policies and
procedures,guiding the team accordingly. Facilitating communication with external staff, such as examiners, to ensure adherence to IELTS
protocols during speaking examinations. Handling incidents,complaints,and feed back with in the office,meticulously maintaining records. Providing comprehensive training to new teammembers on the Computer Based IELTS process
and fostering a conducive working environment.
Addressing candidate queries before,during,and after the test to ensures eamless and positive IELTS
examination experience handling.