E-Mail: [email protected]
Mobile: +966 50 420 1039
Iqama No. 2209515663 Visa Type: Transferable Nationality : Indian
Mohammed Shakeel
Ahamed
Deputy Manager Australia
Riyadh Saudi Arabia
Work Experience 2013 to till date
Deputy Manager Australia • VFS Global
Roles and Responsibilities:
? Manage all day to day activities (administrative and functional) conducted at the Visa Application Centre,
which involves:
o Document scrutiny & verification for visa processing
o Handling cash & bank related transactions if assigned
o Maintaining & recording all application data in a timely and accurate manner
o Ensuring all administration & logistics of passport delivery
o Conduct regular Audits for all processes & implement all new process rollouts or changes.
? Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously
innovating methods to increase productivity and cost effectiveness. Ensure that the Teams are aligned &
contribute towards achievement of parameters enlisted in the Team Objective Tracker.
? Maintain adherence to the Service Level Agreements ’s for all processes and ensure adherence to Standard
Operating Procedures, manuals etc. without any deviation. Ensure that the Teams are mentored & work
towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO
perspective.
? Ensure compliance with VFS Global defined principles, policies & procedures as applicable to the role.
? Ensure no penalties are incurred and monitor , track and maintain internal errors
? Ensure personal & professional development for self and team by conducting trainings on regular basis
(product & process)
Education:
? Bachelor of Computer Science 2002 to 2005
Skills:
? Co-ordination
? Motivational
? Partnership
? Team Spirit
Languages:
? English
? Arabic
? Hindi