Residence Transferable Iqama, Saudi Arabia +966-592976049, [email protected]
PROFESSIONAL SUMMARY Seasoned professional with over 16 years of experience in sales, procurement, customer service, and retail
management across industries, including water purification, financial services, and FMCG. Adept at new
business development, small team management, and sales and marketing. Known for driving market share
growth, building strong client relationships, and leading teams to achieve sales goals. Committed to delivering
value through effective collaboration, performance monitoring, and market research.
WORK EXPERIENCE
Apr 2024 — Jan 2026 Procurement Officer, Nasnet Trading LLC (FGT Group) UAE
• Sourcing suppliers for essential materials like filtration media (sand, activated carbon), membranes (e.g., RO
membranes), pumps, valves, and chemicals (chlorine).
• Requesting and evaluating quotations (RFQs) to get the best price, quality, and delivery terms. .
• Purchase order management — issuing, tracking, and ensuring timely delivery.
• Negotiated pricing, contracts, and delivery terms to achieve cost savings while maintaining quality.
• Coordinated with engineering and operations teams to define technical specifications for equipment and
materials.
• Ensured all procured items met regulatory and quality requirements for potable water systems.
• Monitored inventory levels and maintained uninterrupted supply of critical materials and chemicals.
• Conducted supplier performance evaluations and developed alternative sourcing strategies.
• Maintained procurement records and documentation for audits and compliance.
• Reduced procurement costs through vendor optimization and strategic sourcing.
Dec 2017 — Apr 2024 Contact Point Verification & Customer Service Specialist (Operations), Deem Dubai,
Finance (Gargash Group) UAE
• Managed customer verification processes for personal loans and credit card applications, ensuring
compliance with financial regulations
• Actively mitigated financial risk by verifying customer information and addressing discrepancies
• Led CRM-based operations, ensuring that all customer data was accurately processed, and customer queries
were resolved in a timely manner
• Collaborated with various departments, ensuring smooth handling of financial transactions and cross-
departmental communication
• Improved turnaround time by streamlining the verification and reporting processes
• Provided insights into customer behaviors, leading to enhanced customer retention strategies
Apr 2015 — Oct 2017 Retail Store Manager & Trainer, 7-Eleven (SBK Group) Dubai, UAE
• Managed daily store operations and sales performance, including inventory control, staff scheduling, and
customer service
• Developed sales strategies and implemented promotions to increase store traffic and overall profitability
• Trained and mentored a team of sales associates, enhancing their product knowledge and customer service
skills
• Conducted staff evaluations, identifying training needs and setting career development paths for team
members
• Ensured full compliance with company policies and food safety standards
• Led recruitment efforts for new staff and conducted training for all new hires
• Analyzed customer feedback, optimizing services to meet customer satisfaction and exceed expectations
Aug 2010 — Mar 2015 Channel Retail Supervisor (B2B/B2C), Wi-tribe (Qatar Telecom Group) Pakistan
• Oversaw retail network operations, leading a team of sales associates to meet ambitious sales targets in
telecommunications
• Coordinated daily sales activities and executed promotional campaigns to drive performance
• Analyzed sales data and market trends to improve channel performance and forecast demand
• Maintained strong customer relationships, handling escalated complaints and resolving issues promptly
• Worked closely with marketing teams to ensure alignment with corporate goals and industry trends
• Developed and tracked KPIs to ensure target achievement and optimized resource allocation
SKILLS Sales Strategy & Execution (B2B/B2C) Retail & Operations Management
Customer Relationship Management (CRM) Revenue Generation & Growth
Market Research & Competitive Analysis Team Leadership & Performance Optimization
Compliance & Regulatory Adherence Budgeting & Financial Reporting
Risk Mitigation & Process Optimization Training & Staff Development
COURSES
- Personal In Charge Level 3 , Dubai Municipality
Oct 2014 - Oct 2014 High Velocity Selling Skills , Octara
- Sales Diploma , Pit Stop Training International
Jan 2010 - Jan 2010 Vital Job Skills Diploma , USAID
LANGUAGES English C2 - Proficiency Urdu Native
REFERENCES
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