As an IT Service Desk Analyst, you will be the first point of contact for end‑users seeking technical assistance. You’ll provide frontline support for hardware, software, network issues, and service requests — ensuring timely resolution and high quality customer service through phone, email, or ticketing tools.
🛠️ Key Responsibilities
Serve as the first line of technical support for end‑users and resolve basic IT issues.
Respond to service requests via phone, email, or ticketing systems and update incident records.
Troubleshoot and resolve problems related to desktops, laptops, printers, mobile devices, and operating systems (primarily Windows).
Assist with password resets, account setups, access issues, and permissions.
Escalate complex or unresolved issues to higher‑level support teams.
Maintain accurate documentation of support activities and updates to IT knowledge bases.
Ensure compliance with internal IT policies and security best practices.
📌 Requirements
Must be living in Bahrain and available for immediate joining.
Diploma or Bachelor’s degree in IT, Computer Science, or a related field (preferred).
1–3 years of experience in IT support, help desk, or service desk roles.
Knowledge of Windows OS, Microsoft Office 365, Active Directory, and basic networking concepts.
Familiarity with ITSM tools / ticketing systems (e.g., ServiceNow, Jira) is an advantage.
Strong troubleshooting and communication skills, with a customer‑oriented mindset.
⭐ Preferred Skills (Optional)
IT certifications such as CompTIA A+, ITIL Foundation, or similar are a plus.
Experience in corporate IT environments or support for remote users.
Send CV in Whatsapp: 33689182 - no calls