The Help Desk Technician provides first‑line technical support to end users, helping to resolve IT issues efficiently. You’ll respond to service requests, troubleshoot hardware and software problems, and ensure smooth IT operations. This is typically a full‑time, on‑site role requiring excellent communication and customer service skills.
🛠️ Key Responsibilities
Respond to help desk tickets and support requests via phone, email, remote tools, and in person.
Provide first‑level support for hardware, software, and basic network issues.
Install, configure, and maintain workstations and standard business applications.
Assist with user account setups, password resets, and access permissions.
Troubleshoot issues with desktops, laptops, printers, and mobile devices.
Log and track support activities, document troubleshooting steps, and update support logs.
Escalate complex or unresolved issues to senior IT teams.
📌 Requirements
Must be currently based in Bahrain and available for immediate joining.
Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field (preferred but not always mandatory).
1–2 years’ experience in IT support, help desk, or a similar technical support role.
Knowledge of Windows OS, Microsoft Office 365, and basic networking concepts.
Familiarity with Active Directory, IT ticketing systems (e.g., ServiceNow, Jira) is a plus.
Strong troubleshooting, problem‑solving, and communication skills.
⭐ Preferred/Optional Skills
IT certifications such as CompTIA A+, Network+, Microsoft Certified, or ITIL Foundation.
Experience with remote support tools (e.g., VPN, remote desktop) and basic cybersecurity awareness.
Hands‑on experience with hardware configuration and installation.
Send CV in Whatsapp: 33689182 - no calls