Are you passionate about leadership and equipped with extensive experience in managing both operations and systems?
We are looking for a professional Call Center Manager to join our team, leading and developing our customer service operations—both technically and operationally—to ensure the delivery of an exceptional customer experience.
📌 Key Duties and Responsibilities:
Operational Management: Lead and guide the team, manage shift schedules, and monitor Key Performance Indicators (KPIs) to ensure quality and efficiency targets are consistently met.
Technical Management: Oversee all call center systems and software (such as CRM platforms, cloud telephony, and IVR), ensuring they are up to date and troubleshooting any urgent technical issues.
Development and Optimization: Analyze call data and generate reports to build strategies that reduce wait times and boost overall team productivity.
Training and Coaching: Evaluate agent performance and provide continuous guidance and training to elevate service standards.
📋 Required Qualifications and Experience:
Proven, hands-on experience in Call Center Management.
Solid, dual expertise in both operations (team and workflow management) and technology (call center systems, software, and databases).
Strong leadership skills with an excellent ability to solve problems under pressure.
Effective communication skills, with fluency in both English and Arabic.
📧 How to Apply:
If you have the right skills and meet the requirements, we would love for you to join us!
Please send your resume to the email address below, with "Call Center Manager" in the subject line:
[email protected]