We are partnering with a global enterprise undergoing a significant digital and AI transformation. The organisation is investing heavily in building advanced AI capabilities to enhance customer engagement, drive commercial outcomes, and modernise digital experiences across multiple markets. This is a newly created leadership role responsible for defining and scaling AI-driven customer experience capabilities globally. The role sits within a central Data & Analytics function and works closely with senior leaders across commercial, digital, and technology teams.
Role Summary
The Head of AI & Customer Experience will lead the strategy, development, and deployment of AI solutions that directly impact customer-facing functions such as sales, marketing, service, and digital commerce. This individual will build and lead a high-performing team, establish best practices, and ensure AI initiatives deliver measurable business value at scale.
LinkedIn Job Application Link:
https://www.linkedin.com/jo ...Website:
https://www.basecamp.com.sg
