Location: Riyadh, Saudi Arabia
Company: BTW Caf?
Job Summary
The Area Manager at BTW Caf? is responsible for managing multiple caf? branches across Riyadh, ensuring excellence in operations, customer service, and brand standards. The role focuses on driving sales, improving efficiency, and leading high-performing teams.
Key Responsibilities
Operations
Oversee daily operations of all BTW caf? outlets
Ensure consistency in food quality, service, and cleanliness
Conduct regular store audits and inspections
Sales & Performance
Achieve and exceed sales targets
Analyze reports and implement strategies to boost revenue
Support promotions and local marketing initiatives
Team Leadership
Train, supervise, and develop branch managers and staff
Conduct performance reviews and coaching sessions
Ensure proper staffing and scheduling
Customer Experience
Maintain excellent service standards across all outlets
Handle customer complaints and ensure quick resolution
Deliver a consistent and welcoming caf? experience
Compliance & Control
Ensure adherence to food safety and hygiene standards (KSA regulations)
Monitor inventory, control costs, and reduce wastage
Maintain BTW brand standards and SOPs
Reporting
Prepare weekly and monthly performance reports
Coordinate with HR, Supply Chain, and Marketing teams
Provide operational insights to senior management
Requirements
Bachelor’s degree (Business Administration, Hospitality, or related)
4–7 years of experience in F&B or retail operations
Minimum 2–3 years in multi-unit management (caf?/QSR preferred)
Strong leadership and communication skills
Salary & Benefits
Salary: SAR 6,000 – 8,000 per month
Benefits:
Medical insurance
Annual leave as per Saudi Labor Law
Career growth opportunities within BTW Caf?
KPIs
Sales growth & revenue targets
Customer satisfaction scores
Cost control & profitability
Staff performance & retention
Compliance audit results
Send your cv to :[email protected]
Only the shorlisted candiates will be contacted.