Experienced IT Support Specialist & System Administrator with over 10 years of proven expertise in delivering reliable IT services across education, corporate, and hospitality environments. Strong background in Windows systems, Active Directory, networking, and Microsoft 365 support, with foundational knowledge of Azure cloud services. Skilled in troubleshooting complex technical issues, managing IT infrastructure, and ensuring seamless day-to-day operations. Known for maintaining system stability, improving performance, and providing fast, user-focused technical support.
CORE SKILLS
IT specialist & System Administration
• Desktop & Laptop Support (Windows 10/11)
• Hardware, Printer & Peripheral Troubleshooting
• Software Installation, Patch & Update Management
• Remote Support (RDP, TeamViewer, AnyDesk)
• Ticketing Systems (KSU)
Microsoft & Identity
• Active Directory (Users, Groups, Passwords, GPO basics)
• Microsoft 365 / 2021 office
• Outlook Configuration
• Windows Server Basics
Networking Fundamentals
• TCP/IP, LAN/WAN
• DNS & DHCP Configuration and Troubleshooting
• VPN Connectivity Support
• Basic IP Addressing & Subnetting
Cloud & Azure (Hands-On)
• Azure Virtual Machines (Windows & Linux)
• Azure Backup Vault & Backup Policy
• Azure Virtual Networks, Subnets & NSGs
• Azure Storage (Blob, File Shares, Disks, SAS)
• Azure Active Directory, MFA & RBAC (basic)
• Azure Monitor & Log Analytics (basic alerts)
Tech skills
• Windows OS Administration (Windows 7, 10, 11 & Windows Server 2008/2012)
• Active Directory & Group Policy Management
• Networking: LAN/WAN, TCP/IP, DNS, DHCP
• Microsoft 365 & Outlook Configuration and Support
• Azure Fundamentals (Cloud Basics)
• Hardware & Software Troubleshooting
• Backup & Recovery Solutions (NAS, Symantec)
• Remote Support: RDP, TeamViewer, AnyDesk
• Printer, Scanner & Peripheral Management
• IT Asset & Inventory Management
• System Installation, Configuration & Maintenance
• Basic Virtualization (VMware, Hyper-V)
Contact No: 0543363741