•Managed IT infrastructure for 50+ users across multiple construction sites, ensuring 99% network uptime.
• Installed and maintained network connectivity (routers, switches, WiFi) for project locations.
• Configured and managed DHCP, DNS, NAT, and NTP services for stable operations.
• Administered FortiGate and MikroTik firewalls to enhance network security.
• Managed Windows Server 2016/2019 including Active Directory, DNS, DHCP, and Group Policy.
• Provided technical support to site engineers and office staff, resolving 90% issues within SLA.
• Expert in managing end-to-end IT support via Ticketing Systems, resolving hardware, software, and connectivity issues
• Experience in proactive Network Performance Monitoring to ensure 99.9% operational stability
• Coordinated with ISPs for internet setup and troubleshooting across sites.
• Managed Microsoft 365 environment, overseeing user onboarding/offboarding, license allocation, and email security.
• Strong focus on Data Protection and system security, implementing user access controls and periodic backup/recovery
procedures
• Managed user accounts, email configuration, and system access control.
• Ensured smooth operation of ERP and project management systems.
• Maintained IT inventory, asset tracking, and hardware allocation.
• Performed system updates, backups, and antivirus management.
