Dedicated and professional Customer Service Representative with strong communication skills and hands-on experience in handling customer inquiries عبر email, chat, and phone support. Currently based in Riyadh with a transferable Iqama and available to join immediately.
I have experience working with CRM and help desk systems such as Salesforce, Zendesk, Freshdesk, and Jira (basic level). Skilled in resolving customer issues efficiently, maintaining service quality standards, and ensuring positive customer experiences.
I am capable of managing multiple tasks, meeting response time targets (SLA), and maintaining accurate records. Known for active listening, problem-solving, and delivering empathetic and professional customer support in both remote and office environments.
🔹 Core Skills
Customer Service & Client Support
Email, Chat & Phone Support
CRM Systems (Salesforce, Zendesk – Basic)
Help Desk & Ticketing Systems (Freshdesk, Jira)
Problem Solving & Conflict Resolution
Active Listening & Customer Handling
SLA & Response Time Management
Data Entry & Documentation
MS Office & Google Workspace
🔹 Professional Strengths
Strong communication and interpersonal skills
Ability to resolve issues on first response
Accurate documentation and record keeping
Fast learner and adaptable to new systems
Team player with focus on customer satisfaction
🔹 Experience Highlights
Handled multiple customer inquiries efficiently
Maintained professional communication standards
Improved customer satisfaction through quick issue resolution
Managed records and customer data using digital systems
Supported team operations to meet service targets
🔹 Education & Certifications
Bachelor of Science (BS)
Diploma in Information Technology (DIT)
Microsoft Office Certification
Digital Marketing – NFTP
Freelancing – DigiSkills
Accounting (QuickBooks)
🔹 Personal Details
📍 Location: Riyadh, Saudi Arabia
📱 Phone: +966 565890351
📧 Email: [email protected]
🔗 LinkedIn: https://www.linkedin.com/in ...
🔄 Iqama: Transferable
⏰ Availability: Immediate
🌍 Nationality: Pakistani
🔹 Languages
English (Fluent)
Urdu (Fluent)
Arabic (Basic)
Pashto (Native)
