Results-driven IT Operations & Systems Professional with 4+ years of experience supporting enterprise environments, including high-security industrial projects. Experienced in managing user access, system operations, and technical workflows across large-scale organizations.
Strong background in Identity & Access Management (IAM), user lifecycle management, and access governance using platforms like Okta and Microsoft 365. Hands-on experience in troubleshooting system, network, and endpoint issues, ensuring operational continuity and minimal downtime in SLA-driven environments.
Proven ability to coordinate with cross-functional teams including IT, HR, and operations to support onboarding, system access, and technical issue resolution. Skilled in maintaining audit-ready documentation, monitoring system performance, and supporting security practices such as MFA, access control, and endpoint protection.
Continuously enhancing skills in cybersecurity (SOC fundamentals, CISSP concepts) and modern IT practices to support secure and scalable enterprise operations.
✅ KEY SKILLS
IT Operations & Technical Support
Identity & Access Management (IAM)
User Lifecycle Management (Provisioning/Deprovisioning)
Okta & Microsoft 365 Administration
Access Control, MFA & Security Practices
Network Troubleshooting (TCP/IP, DNS, VPN)
Endpoint Support & System Configuration
ERP & Business Systems Support
Incident & Ticket Management (SLA-driven)
IT Documentation, Audit & Compliance
Cross-Functional Coordination (IT, HR, Operations)
Process Improvement & Operational Efficiency
Please feel free to connect or reach out for suitable opportunities.
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