Customer Support Representative.

Dedicated and client-focused Customer Support Representative with 8 years of experience delivering high-quality service across omni-channel environments (phone, email, live chat, and social media). Proven track record of resolving complex inquiries, de-escalating complaints, and improving customer satisfaction scores by 15–20% year over year. Skilled in CRM platforms (Salesforce, Zendesk, HubSpot) and support analytics. Adept at mentoring junior agents, documenting knowledge base articles, and collaborating with product teams to reduce recurring issues. Committed to turning customer interactions into long-term loyalty and operational efficiency.