King Saud University, Saudi Arabia (2026-present)
Key Responsibilities:
• Provided Level 1 & Level 2 IT support for desktops, laptops, printers, and standard software applications, ensuring minimal downtime for end users.
• Configured and supported network devices such as routers and switches, including basic setup, connectivity troubleshooting, and port configuration.
• Assisted in monitoring and maintaining network performance, ensuring stable and secure connectivity across the organization.
• Supported Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint, handling configuration, troubleshooting, and user issues.
• Performed user account management in Active Directory, including account creation, password resets, access requests, and deactivation.
• Installed, configured, and troubleshot Windows operating systems (Windows 10/11) and Microsoft Office applications.
• Managed onboarding and offboarding processes, including device setup, user account provisioning, and access control.
• Maintained and regularly updated IT asset inventory records, tracking hardware and software assets.
• Logged and managed incidents and service requests using a ticketing system, ensuring timely resolution and proper documentation.
• Escalated complex or unresolved issues to higher-level teams and followed up until successful closure.
• Provided basic troubleshooting for network connectivity issues, including Wi-Fi, LAN, DNS, DHCP, and VPN access.
• Created and maintained IT documentation and standard operating procedures (SOPs) for common issues and processes.
• Collaborated with internal IT teams to ensure system performance, reliability, and user satisfaction.
• Supported educational technologies such as Learning Management Systems (LMS), smart boards, projectors, and digital classroom tools to ensure smooth teaching and learning activities.
• Delivered basic IT training sessions to students/end users, covering computer fundamentals, Microsoft Office, and safe technology usage.
• • Assisted as an Exam Supervisor, ensuring smooth conduct of examinations, system readiness, and adherence to guidelines.
• • Provided technical support during exams, resolving system or network issues quickly to avoid disruption.