Managed IT infrastructure for 50+ users across multiple construction sites, ensuring 99% network uptime.
• Installed and maintained network connectivity (routers, switches, WiFi) for project locations.
• Configured and managed DHCP, DNS, NAT, and NTP services for stable operations.
• Receive, classify, and escalate platform-related support requests to ensure high-priority issues are resolved by the appropriate technical teams.
• Manage and track tickets through the Support Ticket Portal, maintaining an organized log of all technical issues and resolutions.
• Coordinate with technical partners via email and follow up consistently to ensure all external support requests are closed within the required timeframe.
• Provide light IT support to staff and their devices, including hardware troubleshooting, software configuration, and connectivity fixes.
• Administered FortiGate and MikroTik firewalls to enhance network security.
• Configured and managed FortiGate Firewall devices for secure enterprise network environments
• Implemented firewall policies, NAT (Static & Dynamic), and traffic shaping to control network access
• Designed and deployed site-to-site and remote access VPNs (IPSec & SSL VPN)
• Configured VLANs, inter-VLAN routing, and DHCP services for segmented network architecture
• Managed user authentication using LDAP, RADIUS, and local database integration
• Applied security profiles including Antivirus, Web Filtering, Application Control, and Intrusion Prevention System (IPS)
• LACP, MLAG, EtherChannel, Eth-Trunk, VPC,Peer link, Link alive and Multi redundancy Concepts configurations
• Monitored network traffic and security logs using FortiGate dashboard and logging features
• Configured high availability (HA) clusters for redundancy and failover
• Performed firmware upgrades, backups, and system maintenance tasks
• NAC Implementation using external radius server with mutli_auth_profile with MAC and dot1x authentication.
• Enterprise wireless solution with APS and Controller based Service and CAPWAP Tunnel connectivity.
• High Availability, Failover trigger, Primary and Secondary Firewalls, Core Switches, DMZ, Distribution and Access Switches Implementation and connectivity for Layer 2 and Layer 3 communication.
• Virtual VLAN Interfaces creation and inter-VLAN routing for multi department environment
• SNMP communication creation on network devices for NMS logs.
• STP, MSTP, RSTP, PVSTP protocols implementation for interfaces to achieve root bridge and non-root bridge behavior of devices for ports communication
• Managed Windows Server 2016/2019 including Active Directory, DNS, DHCP, and Group Policy.
• Provided technical support to site engineers and office staff, resolving 90% issues within SLA.
• Expert in managing end-to-end IT support via Ticketing Systems, resolving hardware, software, and connectivity issues.
• Experience in proactive Network Performance Monitoring to ensure 99.9% operational stability
• Coordinated with ISPs for internet setup and troubleshooting across sites.
• Managed Microsoft 365 environment, overseeing user onboarding/offboarding, license allocation, and email security.
• Strong focus on Data Protection and system security, implementing user access controls and periodic backup/recovery procedures
• Managed user accounts, email configuration, and system access control.
• Ensured smooth operation of ERP and project management systems.
• Maintained IT inventory, asset tracking, and hardware allocation.
• Performed system updates, backups, and antivirus management.
