I led a team of around 40 delivery riders in a fast-paced last-mile logistics environment, making sure daily operations ran smoothly and deliveries were completed on time. My role involved planning routes, assigning tasks, and closely monitoring performance to keep everything on track.
I worked directly with warehouse staff and operations teams to coordinate shipments and solve any issues on the ground. When delays or challenges came up, I handled them quickly to avoid disruption and maintain service quality.
I was also responsible for training new riders, managing shift schedules, and improving team performance. Over time, I introduced small process improvements that helped reduce delivery delays and increased overall efficiency.
Customer satisfaction was always a priority for me, so I made sure the team maintained professionalism and accuracy in every delivery. This experience helped me build strong leadership, communication, and problem-solving skills in a demanding logistics environment.