• Responsible for department's operational systems, processes and policies in support of the
organization's visions.
• Manages and increases the effectiveness and efficiency of the supporting departments (Human
Resources, Marketing, Production, Operational and Finance), through the coordination and
communication between the business functions.
• Responsible for short-term and long-term planning, drive initiatives throughout the
management team and in the organization that contribute to long-term operational excellence.
• Ensure efficient collaboration and coordination between departments through communication
with managers for successful job completion.
• Review and approve on-call schedule.
• May be required to participate in the on-call rotation as the on-call manager; which will include
coordinating afterhours emergency services.
• Ensure all protocols are followed as it relates to insurance, legislation or division specific.
• Liaison with Health and Safety to ensure compliance.
• Review equipment and vehicle allocations and make recommendations on replacement, growth
or downsizing for upcoming year.
• Conduct weekly operational meetings with direct reports to review previous month's leads,
progress, planning, achievement targets, revenue, customer survey and satisfaction sheets and
to keep employees up to date with corporate and industry changes.
• Provide excellent customer service.
• Work under time constraints to meet specific timelines.
• Ensure attention to detail and keen sense of safeguarding of other people’s property and
information.
• Participates in and demonstrates an understanding of safety principles and practices; follows all
safety policies and procedures to support a safe working environment, including safe operation
of machines and equipment.
• Comply with company policies and procedures, as well as legislative requirements.
• Proactively communicate job site conditions and concerns that may affect or are affecting
completion of the job to key stakeholders.
FINANCIAL
• Responsible for the financial management, planning, systems and controls of the branch.
• Continuously conduct financial reviews to remain current on the state of the business.
• Audit and manage branch overhead.
• Prepare, review and adjust financial budget for staffing requirements.
• Review and approve all overhead and project-based invoices for payment.
• Prepare, review and forecast financial budgets for upcoming year.
• Track and review monthly and year to date invoicing and accounts receivable to ensure Project
Manager and Branch goals are being achieved.
• Review and approve payment prior final allocation for release by CEO
PROJECT BASED
• Oversee all projects in collaboration with Project Managers and Project Manager Assistants for
compliance and profitability.
• Oversee and direct Project Manager claim assignments for all projects, ensuring accountability
and business excellence.
• Attend job sites to create scope of work and estimate in collaboration with key stakeholders on
jobs they may handle or to support Project Managers on large jobs.
• Secure (work) authorizations and deposits to commence project in accordance with office
policies and protocols.
• Apply and secure required permits as required.
• Coordinate and schedule approved repairs and deficiencies with departments, subcontractors
and customers.
• Conduct regular meetings with Project Management and Project Manager Assistant teams to
review contract and budget on all jobs to ensure profitability.
• Ensure a certificate of completion is obtained on all projects.
• Submit interim end of project invoicing and certificate of completion to all relevant parties.
HUMAN RESOURCES
• Support daily human resources activities and responsibilities.
• Review and approve staffing requirements, including vacation requests.
• Conduct interviews with potential candidates.
• Support on-going HR initiatives and ensure proper communication to all staff throughout the
branch.
• Support training initiatives, both personal and professional, as well as mandatory training as
identified by the Human Resources Department.
• Supervise, coach and mentor all employees.
• Prepare and conduct performance evaluations.
• Oversee and participate in Performance Management, ensuring proper accountability
