job with hands on experience are mentioned
CORE EXPERTISE
Networking & Security
• Network Design: LAN/WAN Infrastructure, VLAN, Inter-VLAN Routing, and IP Subnetting.
• Firewall Management: Configuration and Administration of FortiGate and Mikrotik Firewalls.
• Support: Troubleshooting complex issues and performing root cause analysis
Systems & Server Administration
• Windows Server: Advanced Administration of Server 2012/2016/2019, Active Directory and Group Policy (GPO).
• Virtualization: Hands-on experience with VMware and Hyper-V environments.
• Storage & Availability: RAID Configuration, Failover Clustering, and Data Backup Management.
ERP & Business Applications
• ERP Systems: Enterprise-level support for Microsoft Dynamics 365 (AX-365) and Candela RMS.
• Retail Operations: POS Store Integrations, Sales Management, and TAX Compliance.
• Cloud Collaboration: Administration of Microsoft 365 (Exchange, Teams, OneDrive) and user license management.
IT Operations & Platform Support
• Platform Coordination: Receiving, classifying, and escalating platform-related support requests.
• Incident Management: Managing and tracking support tickets through centralized portals to ensure timely resolution.
• Vendor & Partner Liaison: Coordinating with technical partners via email for external issue resolution and follow-ups.
• Technical Support: Providing light IT support for staff devices, hardware troubleshooting, and software configuration.
IT Operations & Technical Support
• Infrastructure: Hardware Configuration, Network Monitoring, and Troubleshooting for multi-site projects.
• Surveillance: Installation and Network Integration of IP-based CCTV (DVR/NVR) systems.
• Support Tools: Professional remote assistance using Any Desk and VNC.
• Asset Management: IT Inventory tracking, hardware allocation, and vendor coordination.
