coffee shop. The Operations Manager will ensure exceptional customer service, efficient operations, and a welcoming
environment while driving sales and maintaining high standards of quality. A passion for baking and coffee, along with
leadership skills, is essential. Prior baking experience is a plus but not required.
Position : Operational Manager
Salary : Negotiable
Duty Hours : 8 Hours / 26 Days
Key Responsibilities:
1- Operational Management:
• Oversee daily operations, including inventory management, staff scheduling, and compliance with health and
safety regulations.
• Ensure the bakery and coffee shop maintain a clean, organized, and inviting atmosphere.
• Monitor and maintain equipment, coordinating repairs or maintenance as needed.
2- Customer Service:
• Deliver outstanding customer service by addressing customer inquiries, complaints, and feedback promptly and
professionally.
• Train staff to uphold high standards of customer engagement and satisfaction.
3- Team Leadership:
• Recruit, train, supervise, and motivate a team of baristas, bakers, and support staff.
• Conduct performance evaluations, provide feedback, and implement development plans.
• Foster a positive and collaborative work environment.
4- Financial Management:
• Manage budgets, control costs, and maximize profitability while maintaining quality.
• Monitor sales performance, analyze trends, and implement strategies to meet revenue targets.
• Handle cash flow, daily sales reports, and financial reconciliations.
5- Product Quality and Innovation:
• Ensure consistent quality of baked goods, coffee, and other menu items.
• Collaborate with bakers and baristas to develop new menu items or seasonal specials.
• If experienced in baking, contribute to recipe development and production as needed.
If you are interested or know someone suitable, please share your CV or get in touch.
[email protected]