Experienced and results-driven Retail Supervisor / Store Operations Professional currently based in Riyadh with a transferable Iqama and valid KSA driving license, available for immediate joining.
With 4+ years of experience in retail operations, team leadership, and customer service, I bring strong expertise in managing store performance, leading teams, and achieving sales targets in high-volume environments.
Key Skills & Expertise:
✔ Team Supervision & Leadership (30+ staff)
✔ Store Operations & Floor Management
✔ Sales Target Achievement & Upselling
✔ Customer Service & Complaint Resolution
✔ KPI Monitoring & Reporting
✔ SAP MM, CRM Systems & Excel Dashboards
✔ Inventory Control & Vendor Coordination
✔ SOP Compliance & Audit Handling
Professional Highlights:
Successfully managed store operations and improved efficiency while reducing inventory shrinkage
Consistently achieved and exceeded sales targets through strategic upselling
Strong background in handling customer relations, escalations, and service excellence
Experience in retail and banking sectors with a focus on performance and compliance
📍 Location: Riyadh, Saudi Arabia
📄 Status: Transferable Iqama Immediate Joiner
📧 Contact: [email protected]
📞 Mobile: +966 507072203
I am open to opportunities in Retail, Store Operations, Sales Supervision, and Customer Service Management.
Kindly contact me if there is any suitable opportunity or share within your network.
Thank you!
--- CV ---
MAHENDRAN S
RETAIL SUPERVISOR DEPARTMENT MANAGER STORE OPERATIONS
+966 507072203 [email protected] Riyadh, Saudi Arabia Iqama No: 2632274219
? Transferable Iqama ? Valid KSA Driving Licence ? Immediate Joiner
PROFESSIONAL PROFILE
Dynamic and customer-focused retail professional with 4+ years of experience spanning store operations, team
supervision, sales performance, and customer service excellence. Demonstrated ability to supervise multi-member
teams, drive sales targets through upselling, manage high-volume floor operations, and maintain strict adherence to
SOPs and compliance standards. Hands-on experience with SAP MM, CRM, Excel dashboards, and KPI reporting.
Communicates effectively in English and Arabic. Based in Riyadh with a transferable Iqama — available to join
immediately.
CORE COMPETENCIES
? Team Supervision & Leadership ? Store Floor Operations ? Sales Target Achievement
? Customer Service Excellence ? Upselling & Product Recommendation ? Complaint Handling & Escalation
? KPI Monitoring & Reporting ? SAP MM / CRM / Excel Dashboards ? Vendor & Inventory Coordination
? SOP & Compliance Adherence ? Stock Control & Shrinkage Reduction ? High-Volume Workflow Management
PROFESSIONAL EXPERIENCE
Reliance Retail Ltd — Store Operations Manager Nov 2020 – Dec 2022
Coimbatore, India • Retail Store Operations
• Supervised and coordinated a team of 30+ staff across procurement, vendor management, and floor operations,
ensuring smooth daily store functions.
• Used SAP MM to manage daily operations including purchase orders, stock transfers, GRN processing, and
logistics coordination.
• Tracked and analyzed P&L statements, category performance, and footfall KPIs using Excel dashboards —
enabling data-driven decision making.
• Conducted regular compliance audits and vendor reconciliation processes, achieving a 10% reduction in inventory
shrinkage.
• Coordinated high-volume delivery schedules and ensured timely stock replenishment under tight operational
deadlines.
• Monitored department KPIs and implemented corrective actions to maintain sales targets and service standards.
• Handled customer escalations on the floor, resolving complaints professionally and maintaining high satisfaction
scores.
DBS Bank — Customer Relations & Sales Supervisor Aug 2024 – Aug 2025
Coimbatore, India • Client Operations & Sales
• Supervised customer service operations for 200+ clients, maintaining high satisfaction and resolution standards.
• Consistently exceeded monthly sales targets through strategic upselling and product recommendations tailored to
customer needs.
• Monitored team KPIs and daily performance metrics using CRM dashboards, identifying gaps and driving
corrective action.
• Ensured full adherence to operational SOPs, audit checklists, and compliance requirements.
• Trained and guided junior staff on customer handling protocols, service standards, and performance expectations.
• Handled escalations and complaints professionally, achieving resolution within defined timelines.
CSB Bank — Customer Service & Sales Executive Jan 2023 – Jul 2024
Coimbatore, India • Retail Operations
• Managed daily customer interactions, providing product recommendations and resolving queries to drive
satisfaction and loyalty.
• Proactively identified upselling opportunities, contributing to consistent month-on-month revenue growth.
• Maintained accurate sales records and customer data using CRM tools, supporting team reporting and
performance reviews.
• Coordinated with senior supervisors on operational tasks, ensuring smooth service delivery and floor standards.
EDUCATION & CERTIFICATIONS
Bachelor of Commerce (B.Com) 2017 – 2020
• HubSpot Academy — Digital Marketing Certification (2026)
• HubSpot Academy — Inbound Sales Certification (2026)
LANGUAGES
English (Full Professional Fluency) Arabic (Conversational) Tamil (Native) Malayalam (Conversational)