Hi I am looking for the Job. Below is my resume. Kindly review If I fit according to your requirements kindly contact me I am available to join Immediately any where within KSA.
"IT Systems & Helpdesk Support Specialist"
Riyadh, Saudi Arabia Open to Relocation
✔️ 4+ Years of IT Experience
✔️ Bachelor’s Degree in Computer Science
✔️ Valid & Transferable Iqama
✔️ Available for Immediate Joining
-------------------------------PROFESSIONAL SUMMARY-----------------------
IT Systems & Network Support Specialist with over 4 years of practical experience providing reliable L1/L2 technical support and network troubleshooting in fast-paced enterprise environments across Pakistan and Saudi Arabia. A proactive problem-solver skilled in managing Windows Server environments, Active Directory user administration, and Microsoft 365 support. Possesses a solid foundation in network connectivity, including basic switch configuration, VLAN segmentation, CCTV configuration and Wi-Fi troubleshooting. Currently based in Saudi Arabia with a transferable Iqama and ready to contribute immediately to a dynamic IT operations team.
---------------------------------TECHNICAL SKILLS-------------------------------------------
• Windows Server & Client Operating Systems
• Active Directory & Microsoft 365 Administration
• LAN/WAN, DNS, DHCP, Routing & Switching
• Structured Cabling (RJ45) & Wi-Fi Access Points
• Desktop & Laptop Support, Printer Configuration
• CCTV Systems (IP/Analog, NVR/DVR) & Biometric Devices
• Ticketing Systems, Incident Management & End-User Support
-------------------------------WORK EXPERIENCE-------------------------------------
Talent Blueprint FZ LLC Riyadh, Saudi Arabia 10/2025 -04/2026
IT Support Specialist
• End-User & Microsoft 365 Support: Serve as the primary point of contact for L1/L2 incidents, resolving 20-25 tickets daily related to Outlook profile corruption, Teams meeting issues, and Windows OS performance optimization.
• Active Directory Administration: Manage day-to-day user lifecycle tasks including account provisioning, password resets, and security group modifications. Apply basic Group Policy settings for drive mapping and printer deployment.
• Network Connectivity & VLAN Support: Diagnose and resolve wired/wireless connectivity issues across the LAN.
• DHCP & DNS Troubleshooting: Identify and remediate IP address conflicts and DHCP lease issues; troubleshoot DNS resolution errors affecting internal web applications and file server access.
• Hardware & Physical Layer: Perform break-fix repairs on Dell OptiPlex workstations, replace laptop components (RAM/SSD), and troubleshoot network printer spooler errors. Terminate RJ45 connectors for patch cable repairs as needed.
• Wi-Fi Support: Configure and troubleshoot Aruba Instant Access Points, ensuring seamless roaming for warehouse scanners and handheld devices on the production floor.
• Security & Access Control: Support the maintenance of Hikvision IP CCTV systems by ensuring NVR connectivity and assisting security staff with footage retrieval. Troubleshoot connectivity for ZKTeco biometric devices to
ensure accurate attendance reporting.
---------------------------------------------------------------------------------------------------------------------------
CareCloud MTBC Islamabad, Pakistan 05/2022 - 09/2025
IT Support Engineer
• Desktop & OS Deployment: Managed the upgrade of 50+ Windows 10 workstations from legacy builds, ensuring hardware driver compatibility and post-migration user data integrity. Reduced boot time complaints by 30%.
• Active Directory User Management: Executed daily AD tasks including unlocking accounts, joining new machines to the domain, and managing folder permissions based on department security groups.
• Intermediate Networking Support: Assisted the network team with basic router and switch setup for a new office expansion. Configured switch ports for VLAN access and verified trunk links to ensure proper network segmentation.
• IP Addressing & Subnetting: Utilized practical subnetting knowledge to assign static IPs to printers and CCTV DVRs, avoiding conflicts within the 192.168.x.x internal ranges.
• Ticketing & SLA Compliance: Logged and tracked all support requests using Jira Service Management, maintaining a 96% First Call Resolution (FCR) rate for level-appropriate issues.
• Print & Peripheral Management: Centralized management of network printers (HP LaserJet MFP series), resolving scan-to-email failures and driver conflicts across multiple departments.
• User Training & Documentation: Created simple visual guides for end-users on VPN connectivity and MFA setup, reducing the number of repeat Level 1 calls to the service desk.
KEY ACHIEVEMENTS
• Uptime Improvement: Identified and resolved a recurring DHCP scope exhaustion issue at the Saudi facility, which had been causing intermittent connectivity drops for night-shift employees.
• Cost Avoidance: Reduced external IT vendor calls by 25% at the Pakistan office by successfully troubleshooting Layer 1 cabling faults and switch port configuration errors in-house.
• Process Optimization: Standardized the Windows 10 imaging process using a bootable USB workflow, cutting new employee laptop setup time from 3 hours to under 1 hour.
-------------------------------------EDUCATION-----------------------------------------------
Bachelor of Science in Computer Science (BSCS) - University Of Azad Kashmir 2017-2021
------------------------------------------LANGUAGES--------------------------------
Urdu/Hindi: Native
English: Fluent
Arabic: Professional Working Proficiency (Speaking/Reading)
------------------------------------Contact Information---------------------------------------
WhatsApp: +966561141786
Email: [email protected]