Automotive Workshop Manager/Supervisor/Maintenance Manager

SHAIKH ABUSALAM
Automotive Workshop Manager




[email protected]
Professional Summary
+966-543231941 Automotive Workshop Manager with 15+ years of experience in leading
high-performing service teams. Expertise in customer service, automotive
Al Batha,Riyadh, Saudi
repair, and process improvement.Automotive Service Manager with an
Arabia,11564, KSA
Iqama- 2629596251 established history of successful process improvement and technical
Indian training. Proven ability to lead teams and increase customer satisfaction.
OR-1420120173459
Work Experience
24.02.1983
Service Manager, Sanjib Kia(Kia Motors), Jajpur
May 2025 – February 2026
Education
Lead a team of automotive service
Bachelor of Technology in technicians,Advisors,Cre,warranty manager and parts team to
Automobile Engineer Biju ensure quality and timely repairs.
Pattnaik University & Directs and schedules the activities of all department employees.
Technology Reduced customer wait times through better scheduling of service
technicians and technicians-in-training.
B tech in mechanical Automotive Service Manager, Pps motors pvt ltd(Bharatbenz),
engineering Bhadrakh
Black Diamond College March 2024 - April 2025
of engineering Coordinated with service advisors, parts personnel, and sales staff
to ensure customer satisfaction and cost-effectiveness.
Diploma in Mechanical Collaborated with manufacturers to obtain parts and information to
engineering support service efforts.
Al Kabir polytechnic Monitored shop performance and identified areas of improvement
while developing strategies to maximize efficiency and profitability.
Developed and implemented a comprehensive training program for
Skills automotive service technicians in order to meet customer service
Leadership expectations.
Developed and maintained an inventory of parts and supplies
Problem-solving necessary to complete automotive repairs.

Service Manager , Shree Bharat Motors Pvt Ltd(JEEP&Bharatbenz),
Communication
Bhubaneshwar
November 2016 - August 2023
Technical knowledge
Hires, trains, motivates, counsels and monitors the performance of
Organizational skills all service department staff.
Attends managers meetings and weekly department meetings
Teamwork Monitors technicians' daily productivity reports and corresponding
payroll records
KPI & CSI Management Initials all repair orders before submitting them to the warranty
department, monitoring for sales and hours relative to expectations
Maintains high-quality service repairs and minimizes comebacks.
Languages
Conducts periodic spot checks of completed jobs for thoroughness
and quality.
 English clean.
Ensures the proper care, storage and inventory of special tools.
Arabic
Team leader , Gargash Enterprises Mercedes-Benz, Dubai
January 2012 - June 2016
Hindi
Monitored team performance and provided feedback and coaching
Oriya to improve performance.
Assisted in the resolution of customer complaints and inquiries in a
Urdu timely manner.
Reduced repeat job, proper diagnose reports and ensure vehicle
completes as per customer-approved estimates.
,if no work load teaching training by CBT,help out to the technician
Training
if somewhere technician stuck in any job.technician
Morning meeting within the team and discussed releasing bulletins,
 Basic training of Mercedes-
Benz Actros MP2 circulars, and pending vehicles if anyone stuck and plan
 On-board electrical system, accordingly.
system Networking, instrument
 Parameterization special Workshop supervisor, Unimac company , Riyadh,Saudi Arabia
module(PSM) August 2007 - November 2011
 Engine management Responsibilities include coordinating and scheduling all motor
 DMS, Product training Oracle
vehicle equipment maintenance and repair involved in the repair.
 Process and Behavioral training
 On-board xentry,Star Diagnostic Responsible for all vehicles and equipment from time to time
 Overall vehicle Actros service and maintenance. Maintain staff over-time log book.
 SAP on board
 KSMP L1 Training Kia India Automotive Technician, DC Design, Pune
 Jeep Service Manager training February 2005 - June 2007
Possessed extensive knowledge in diagnosing and repairing
automotive systems and components.
Iqama&Passport Adept at performing all maintenance work, including oil changes,
 Passport no-W7061745
brake repairs and tune-ups.
 Date of issue-06/12/2022
 Date of expiry-05/12/2032 Programming new accessories to install in the vehicle.
 Place of issue- Dismantle complete vehicle for designing interior and exterior.
Bhubaneswar,Odisha India
 Iqama No. 2629596251
 Exp-1448/08/15
 Iqama status-Tranferable