IT Assistant • Hospitality IT Systems • Network & Infrastructure Support
Riyadh, Saudi Arabia +966 579049410 [email protected] linkedin.com/in/fiaz-hussain-it-network-support
Iqama: Valid & Transferable
Professional Summary
Dedicated IT Support Specialist with 7+ years of hands-on experience supporting IT infrastructure across hospitality,
enterprise, and retail environments. Proven ability to maintain computers, networks, servers, and hotel-critical software
systems — including Property Management Systems (PMS) and Point of Sale (POS) applications — while
delivering fast, reliable technical support to staff in high-pressure, 24/7 environments.
Skilled in troubleshooting hardware, software, and network issues; documenting IT procedures; training end-users; and
collaborating with vendors to resolve technical problems efficiently. Holds active CCNA and MCSA certifications. Fluent
in English with intermediate Arabic — well-suited to support diverse hotel teams across the GCC region. Committed to
maintaining IT security standards, data integrity, and seamless system availability to support outstanding guest experiences.
At a Glance
7+ 80+ 98%+ 24/7
Years IT Experience Hotel Staff Supported System Availability Hospitality Support Coverage
Key Competencies
Hospitality IT PMS Support & Administration • POS Systems • Guest Network Management • IP Telephony • Smart
TV Systems • Front Desk & F&B IT Support
Infrastructure Windows Server • Active Directory • LAN/WAN • Network Security • Backup & Data Integrity •
Hardware Setup • Peripheral Configuration
IT Support Helpdesk Operations • Incident Troubleshooting • End-User Training • IT Documentation & SOPs •
Preventive Maintenance • Remote Support
Systems Microsoft 365 • Windows OS • Active Directory • VPN • DHCP • DNS • Cisco / UniFi Networking •
CCTV / IP Surveillance
Soft Skills Team Collaboration • Vendor Coordination • Communication • Problem Solving • Attention to Detail
• Adaptability in Fast-Paced Environments
Professional Experience
The Nishat Hotel Lahore, Pakistan
IT Support Technician Jan 2018 – Feb 2020
▶ Upheld and oversaw the hotel’s full IT infrastructure across 80+ workstations, including computers, printers,
IP phones, handheld scanners, and smart TVs in guest rooms and public areas — achieving 98%+ system availability
throughout tenure.
▶ Responded promptly to IT support requests from hotel staff across all departments (front desk, housekeeping,
F&B, administration) in a 24/7 environment — consistently resolving incidents within 30 minutes to minimize
impact on guest experience.
▶ Assisted in sustaining PMS and POS systems across 15+ terminals — coordinating with software vendors on
patches, upgrades, and integration issues, reducing system downtime incidents by 40%.
▶ Tracked hotel network security, backup systems, and data integrity on a daily basis — using management
consoles to observe server health, backup job completion, and network uptime, escalating alerts per incident protocols.
▶ Installed, configured, and updated hardware and software across the property — deploying new workstations,
configuring peripheral devices, and rolling out software updates and antivirus definitions to keep all systems current
and secure.
▶ Preserved comprehensive IT documentation — producing 20+ SOPs, equipment records, and troubleshooting
guides that cut repeat helpdesk ticket volume by 30% and improved first-call resolution rates.
▶ Trained hotel staff on IT systems and security best practices — conducting onboarding sessions and one-on-one
guidance for non-technical staff, improving system usage compliance and reducing user-generated errors.
▶ Collaborated with vendors and service providers to resolve technical issues — managing software support tickets,
hardware repairs, and ISP fault escalations within agreed SLA timeframes.
▶ Checked IT equipment inventory — tracking all hardware assets, flagging aging equipment for replacement, and
coordinating procurement under supervision to ensure no critical device shortages.
▶ Ensured adherence to IT policies and data protection standards — applying access control procedures and
enforcing security protocols aligned with hotel management and regulatory requirements.
Logical Network Solutions Dubai, UAE
IT Support Specialist — Systems & Infrastructure Dec 2023 – Dec 2025
▶ Delivered comprehensive IT support for 150+ enterprise users — handling hardware, software, network, and
application issues with an average resolution time under 4 hours for critical incidents.
▶ Managed Windows Server and Active Directory — controlling 150+ user accounts, GPOs, role-based access
controls, and OU structures to maintain secure, organized user access.
▶ Oversaw Microsoft 365 tenant administration including Exchange Online, SharePoint, Teams, and OneDrive —
ensuring seamless cloud collaboration for all staff.
▶ Sustained 99%+ network uptime across switches, routers, wireless access points (Cisco, Huawei, UniFi), and VPN
gateways through proactive health monitoring and firmware upgrade cycles.
▶ Oversaw Odoo ERP across 5+ business modules — customizing workflows, aiding users, and integrating with
third-party systems, reducing manual data entry by 30%.
▶ Produced IT documentation, including network diagrams, SOPs, incident reports, and user guides to support operational
consistency and knowledge transfer.
▶ Coordinated with 10+ vendors and ISPs for SLA management, hardware procurement, and incident escalation —
reducing hardware acquisition lead time by 20%.
▶ Directed IT asset lifecycle for 200+ devices — tracking procurement, deployment, warranties, and end-of-life planning
across the organisation.
Emporium Mall Lahore, Pakistan
Network Engineer May 2020 – Jun 2022
▶ Deployed and sustained network infrastructure for 100+ internal users and 50+ retail tenants — delivering stable,
segmented connectivity across Wi-Fi, administrative, and public-facing networks.
▶ Configured and oversaw Layer 2/Layer 3 switches, VLANs, 30+ wireless access points, and firewall ACL policies to
secure and optimise network performance.
▶ Carried out root-cause analysis using Wireshark and SNMP tools — reducing network incident MTTR by 35% over 12
months.
▶ Commissioned IP-based CCTV surveillance across 40+ camera points and structured cabling projects covering
5,000+ metres of CAT6.
Certifications & Professional Development
▶ CCNA — Cisco Certified Network Associate — Cisco Systems
▶ MCSA — Microsoft Certified Solutions Associate — Microsoft
Additional training: ITIL Service Management Concepts • Netwo