Manage reservations (phone, email, online platforms)
Confirm, modify, and cancel bookings accurately
Handle customer inquiries and special requests
Coordinate with front desk / operations teams
Maintain reservation systems and records
Upsell services or packages when appropriate
Skills to look for
Strong communication (clear, polite, professional)
Attention to detail (booking errors can be costly)
Basic computer skills (booking systems, spreadsheets)
Multitasking and time management
Problem-solving and customer service mindset
Language skills can be a big advantage in hospitality/tourism
Experience
Prior experience in hospitality, hotels, airlines, or travel agencies is ideal
Entry-level candidates can work if they show strong customer service ability