IT Support Specialist
+966-579-049-410
[email protected]
linkedin.com/in/fiaz-hussain-it-network-support
Riyadh, Saudi Arabia
PROFESSIONAL SUMMARY
Dedicated IT Support Specialist with 7+ years delivering end-to-end technical support across enterprise,
retail, and 24/7 hospitality environments. Specialised in Tier 1/2/3 helpdesk support, complex
hardware/software/network troubleshooting, and sustaining 99%+ system uptime for 150+ concurrent
users. Expert in Windows Server, Active Directory, Microsoft 365, and LAN/WAN infrastructure using
Cisco, Huawei, and UniFi technologies. Actively CCNA and MCSA certified. Bilingual English/Arabic.
Available for immediate joining across the GCC region.
WORK EXPERIENCE
IT Support Specialist - Systems & Infrastructure
Logical Network Solutions / Dubai, UAE - Dec 2023 – Dec 2025
• Primary IT contact for 150+ enterprise users; managed Tier 1/2/3 incidents with critical ticket
resolution under 4 hours.
• Managed Windows Server and Active Directory for 150+ accounts across multiple sites, including OU
management, GPOs, RBAC, and DNS/DHCP.
• Oversaw Microsoft 365 tenant: Exchange Online mailbox setup, SharePoint permissions, Teams
governance, and OneDrive configuration.
• Resolved LAN/WAN connectivity failures and VLAN misconfigurations using ITIL troubleshooting,
reducing repeat incidents by 40%.
• Maintained Cisco, Huawei, and UniFi network infrastructure with proactive firmware upgrades,
achieving 99%+ uptime.
• Directed IT asset lifecycle for 200+ devices, covering procurement, warranty tracking, and EOL
planning.
• Implemented automated backup processes with regular restore testing to ensure RPO/RTO
compliance.
• Authored network topology diagrams, SOPs, incident reports, and end-user guides.
IT Support & Network Engineer
Emporium Mall / Lahore, Pakistan - May 2020 – Jun 2022
• Delivered end-to-end IT support for a high-traffic commercial mall supporting 100+ internal users
and thousands of daily visitors on public Wi-Fi.
• Configured and maintained Layer 2/3 switches, wireless controllers, and APs for segmented,
high-availability connectivity.
• Performed root-cause analysis using ping, traceroute, Wireshark, and SNMP dashboards, reducing
MTTR by 35%.
• Executed structured cabling projects: CAT6 installation and patch panel organisation for tenant
fit-outs.
• Configured perimeter firewalls and ACLs to enforce network security policies for tenant and
corporate data.
• Deployed IP-based CCTV systems, including camera placement, DVR/NVR configuration, and
monitoring integration.
IT Support Technician
The Nishat Hotel / Lahore, Pakistan – Jan 2018 – Feb 2020
• Provided 24/7 first- and second-line IT support for 80+ staff across front desk, housekeeping, F&B,
and admin departments.
• Supported PMS and POS applications; coordinated with vendors for patches and integration fixes.
• Managed user accounts and access rights in Active Directory and hospitality portals per HR and
security policy.
• Monitored server health, network uptime, and backup jobs daily; escalated critical alerts per
incident protocol.
EDUCATION & CERTIFICATIONS
Bachelor of Science in Computer Science
Government College University - Faisalabad, Pakistan
• Relevant Coursework: Computer Networks, Operating Systems, Database Management, Network
Security, Software Engineering
CCNA Cisco Certified Network Associate — Cisco Systems
MCSA Microsoft Certified Solutions Associate — Microsoft
Additional Professional Training:
TRAINING Microsoft Azure Fundamentals (AZ-900) — Training Completed
TRAINING AWS Cloud Practitioner Essentials — Training Completed
TRAINING Microsoft 365 Administration — Training Completed
SKILLS
Technical Skills: Windows Server 2016/2019, Active Directory & GPO, Microsoft 365 Admin, Exchange
Online, SharePoint, Teams, TCP/IP, DNS, DHCP, VPN, VLAN, Cisco IOS, Huawei, UniFi, Wireshark, ITIL
Framework, Hardware/Software Troubleshooting, Backup & Recovery, IT Asset Management, POS/PMS
Systems, and CCTV/IP Surveillance.
Languages: English (Advanced - Professional), Arabic (Intermediate - Conversational).
Additional: Immediately available for full-time roles. The iqama is valid & transferable. Based in Riyadh,
Saudi Arabia.