Answer phone calls, emails, and online booking requests
Make, modify, or cancel reservations
Provide information about services, prices, and availability
Confirm bookings with customers
Maintain reservation records and customer details
Coordinate with other departments to ensure smooth operations
Handle customer questions and complaints professionally
Required Skills
Good communication and customer service skills
Basic computer knowledge
Organizational and multitasking abilities
Attention to detail
Problem-solving skills
Ability to work under pressure
Common Workplaces
Hotels
Restaurants
Travel agencies
Airlines
Event management companies
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