IT Support Engineer | L1/L2 Support | Cisco CCNA | VMware | Network & Infrastructure Suppo

IT Support Engineer with 5+ years of experience in enterprise IT environments, specializing in L1 and L2 technical support, network troubleshooting, and system administration.

Skilled in VMware ESXi/vSphere, Cisco networking (CCNA certified), pfSense firewall management, Windows/Linux systems, and enterprise infrastructure support.

Experienced in resolving high-priority incidents, maintaining IT systems uptime, and supporting end users in healthcare and media environments. Strong focus on minimizing downtime, improving IT service delivery, and ensuring stable network operations.
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