Reservation & booking management
Guest relations and customer service
Telephone and email handling
Opera / Fidelio / Amadeus / Sabre systems
Data entry and billing accuracy
Upselling hotel services
Multitasking and time management
Professional communication skills
Sample experience section for a resume:
Reservation Staff / Reservation Agent
Managed room reservations through phone, email, and online systems.
Assisted guests with booking modifications, cancellations, and special requests.
Maintained accurate reservation records and payment details.
Coordinated with front office and housekeeping departments for smooth guest check-in.
Delivered professional customer service and resolved guest concerns promptly.
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