Excellent customer service skills
Strong communication skills
Reservation and booking management
Telephone and email handling
Knowledge of hotel reservation systems (Opera, Fidelio, etc.)
Data entry and record management
Problem-solving abilities
Time management and multitasking
Professional attitude and appearance
Ability to handle guest inquiries and complaints
Teamwork and coordination skills
MS Office proficiency
Attention to detail
Sales and upselling skills
Ability to work under pressure and shift schedules
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